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- Tasks: Lead patient experience initiatives and ensure every voice is heard in healthcare.
- Company: DHU Healthcare, committed to inclusivity and patient engagement.
- Benefits: Flexible working, generous leave, NHS pension, health cash plan, and exclusive discounts.
- Why this job: Make a real difference in patient care and drive meaningful change in healthcare services.
- Qualifications: NMC or HCPC registration, experience in patient experience, and strong leadership skills.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
The predicted salary is between 43742 - 43742 £ per year.
Patient Experience & Engagement Lead Nurse / AHP
Location: Roundhouse, Derby
Salary: £43,742 (Band 7)
Contract Type: Fixed Term till March 26 / Full Time
As a Patient Experience & Engagement Lead Nurse / AHP at DHU Healthcare, you will play a pivotal role in strengthening the patient voice, embedding equality and inclusivity, and driving continuous improvement in patient experience across all our services. You\’ll provide senior clinical leadership to deliver DHU\’s Patient Engagement & Involvement Strategy (2023-26), ensuring patient feedback informs meaningful change.
What your typical day looks like:
- Act as the senior clinical lead for patient experience, providing expertise, leadership and assurance across DHU services.
- Lead and develop patient representatives, advocates and forums, ensuring all voices – including seldom-heard communities are heard and influence service development.
- Implement and embed the Civica system, ensuring data and insights drive service improvement and learning.
- Provide high-quality reports and analysis to the Patient Participation and Involvement Sub-Committee.
- Work collaboratively with senior leaders and teams to translate patient feedback into measurable improvements in care and outcomes.
- Line manage and develop the Patient Experience Team, fostering a culture of compassion, accountability, respect and excellence (CARE values).
- Ensure compliance with CQC, NHS England and ICS standards for patient experience, equality, and inclusion.
To be a successful Patient Experience & Engagement Lead Nurse, you\’ll need:
- Current registration with NMC or HCPC.
- Significant experience in patient experience, service improvement or clinical governance.
- Proven ability to lead projects or initiatives that improved patient-centred care.
- Experience working with patient representatives or advocacy groups.
- In-depth understanding of equality, diversity and inclusion in healthcare.
- Strong analytical skills and confidence in interpreting patient feedback data to drive improvement.
- Excellent communication, influencing and interpersonal skills.
- Experience of supervising or managing staff.
- Experience using digital engagement systems.
What DHU can offer you:
- Flexible working patterns to support your work-life balance.
- Generous annual leave entitlement: starting at 27 days + 8 bank holidays, rising with service.
- NHS Pension Scheme: secure your future while maintaining your continuous NHS service.
- Health Cash Plan (after six months): 24/7 GP access for you and your family, plus dental, optical and therapy cover.
- Access to the DHU Hub with exclusive shopping, wellbeing, and lifestyle discounts.
- Car Lease Scheme via NHS Fleet Solutions choose from hybrid or electric options.
- Enhanced Maternity and Paternity Leave and a supportive Family Friendly Policy.
- Referral Programme – earn rewards for recommending great people.
- Free Parking at most sites.
- Birthday Leave Guarantee – celebrate your way!
Our Commitment to Diversity and Inclusion
At DHU Healthcare, we\’re proud of our diverse workforce and are committed to ensuring everyone can bring their authentic selves to work. We welcome applications from all backgrounds, particularly those reflecting the communities we serve.
We\’re also a Forces-Friendly Employer, supporting Veterans, Reservists, Cadet Force Adult Volunteers and military families.
If you\’re an experienced Nurse or AHP passionate about amplifying the patient voice and driving meaningful change across healthcare services we\’d love to hear from you.
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Patient Experience & Engagement Lead Nurse employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience & Engagement Lead Nurse
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who are already working at DHU Healthcare. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding DHU's Patient Engagement & Involvement Strategy. Show us how your experience aligns with their goals and be ready to discuss specific examples of how you've improved patient care in the past.
✨Tip Number 3
Practice your communication skills! As a Patient Experience & Engagement Lead Nurse, you'll need to influence and engage with various stakeholders. Mock interviews with friends or mentors can help you refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DHU team and making a difference in patient experience.
We think you need these skills to ace Patient Experience & Engagement Lead Nurse
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient engagement and service improvement. We want to see how your skills align with the role of Patient Experience & Engagement Lead Nurse, so don’t hold back!
Showcase Your Leadership Skills: As a senior clinical lead, it’s crucial to demonstrate your leadership abilities. Share examples of how you've led projects or initiatives that improved patient-centred care. We love seeing real-life impacts!
Highlight Your Analytical Skills: Since you'll be interpreting patient feedback data, make sure to mention any relevant experience you have with data analysis. We’re looking for someone who can turn insights into actionable improvements, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DHU Healthcare
✨Know Your Patient Engagement Strategies
Familiarise yourself with DHU's Patient Engagement & Involvement Strategy (2023-26). Be ready to discuss how you can contribute to strengthening the patient voice and driving improvements based on feedback. Highlight any past experiences where you've successfully implemented similar strategies.
✨Showcase Your Leadership Skills
As a lead nurse, you'll need to demonstrate your ability to provide senior clinical leadership. Prepare examples of how you've led teams or projects in the past, particularly those that improved patient-centred care. This will show your potential employer that you can inspire and manage others effectively.
✨Emphasise Your Analytical Skills
Since the role involves interpreting patient feedback data, be prepared to discuss your analytical skills. Bring examples of how you've used data to drive service improvements in previous roles. This will help illustrate your capability to make informed decisions based on insights.
✨Understand Equality, Diversity, and Inclusion
Given the importance of equality and inclusivity in this role, brush up on your knowledge of these topics within healthcare. Be ready to discuss how you've worked with diverse communities and ensured that all voices are heard in service development. This will align with DHU's commitment to diversity and inclusion.
