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- Tasks: Lead clinical teams, ensuring patient safety and quality care in a fast-paced environment.
- Company: Join DHU Healthcare, a compassionate not-for-profit team making a real difference.
- Benefits: Enjoy flexible working, career growth, NHS pension scheme, and wellbeing support.
- Why this job: Make an impact by guiding patients to the right care when it matters most.
- Qualifications: Experienced clinician with strong leadership skills and familiarity with NHS systems.
- Other info: Be part of a diverse team where every voice is valued and supported.
The predicted salary is between 36000 - 60000 £ per year.
Join us and be part of something bigger. Use your clinical expertise to guide patients to the right care - when it matters most. We are seeking an experienced and motivated Clinical Shift Lead to join our NHS 111 Clinical Lead Team. This role is central to ensuring patient safety, clinical quality and the effective management of our urgent care service. Working as part of a multidisciplinary team, you will provide experienced clinical oversight across our call centres, supporting both staff and patients during every shift.
Purpose Of The Role & Key Responsibilities
- Lead the clinical floor, guiding teams in real time to keep patients safe and the service running smoothly.
- Own clinical quality, managing queues, prioritising urgent cases and ensuring KPIs and national standards are always met.
- Be the clinical go‑to, providing expert advice, supporting call handlers and delivering safe telephone assessments when needed.
- Grow and empower the team, coaching clinicians on shift, supporting performance, leading debriefs and championing continuous development.
- Champion professionalism and collaboration, escalating risks, upholding governance standards and working closely with teams across urgent and primary care.
Person Specification
- Experienced registered clinician (Nurse/Paramedic/Pharmacist) with strong clinical judgement and NHS Pathways/Adastra familiarity.
- Confident leader and coach who can support, motivate and guide teams in a fast‑paced clinical environment.
- Calm, clear communicator with excellent people skills, able to work under pressure and make sound decisions quickly.
- Organised, adaptable and tech‑savvy, with solid IT skills and the ability to prioritise and delegate effectively.
- Positive, professional and proactive, committed to personal growth, flexible working and delivering high‑quality care every time.
Our Values: What Success Looks Like
- Caring & Compassion – Actively listening to patients and colleagues with empathy and a desire to support.
- Always Professional – Delivering high‑quality, accountable and consistently excellent clinical care.
- Respect & Dignity – Listening to concerns, answering questions and always protecting patient dignity.
- Everyone Matters – Encouraging feedback, promoting development and ensuring every voice is heard.
Why DHU? Benefits That Put You First
- Access to the NHS Pension Scheme (We will also honour existing NHS pension pots and holiday entitlement when transferring.)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
Inclusion and belonging are central to who we are and together, we make the difference. At DHU Healthcare, your skills, ideas and growth matter. Join us and be part of something bigger.
NHS 111 Clinical Shift Lead in Oldbury employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Clinical Shift Lead in Oldbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHU Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to clinical leadership and patient care. We recommend role-playing with a friend to get comfortable with your responses and showcase your expertise.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've made a difference in previous roles. This will help you stand out as someone who truly embodies the values of DHU Healthcare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace NHS 111 Clinical Shift Lead in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NHS 111 Clinical Shift Lead role. Highlight your clinical experience and leadership skills, showing how they align with our values at DHU Healthcare.
Showcase Your Clinical Expertise: In your application, emphasise your familiarity with NHS Pathways or Adastra. We want to see how your clinical judgement can make a difference in guiding patients to the right care.
Communicate Clearly: Use clear and concise language in your written application. We appreciate calm and professional communication, so make sure your application reflects that, especially under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at DHU Healthcare
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge, especially around NHS Pathways and Adastra. Be ready to discuss how you've used your clinical judgement in past roles, as this will show your expertise and confidence in handling urgent care situations.
✨Showcase Your Leadership Skills
As a Clinical Shift Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully guided teams in high-pressure environments, and be ready to discuss your coaching style and how you empower others.
✨Communicate Clearly and Calmly
During the interview, focus on your communication skills. Practice articulating your thoughts clearly and calmly, especially when discussing complex clinical scenarios. This will reflect your ability to remain composed under pressure, which is crucial for the role.
✨Align with Their Values
Familiarise yourself with DHU Healthcare's values of caring, professionalism, respect, and inclusion. Think of specific examples from your experience that align with these values, and be prepared to share them during the interview to show you're a great cultural fit.
