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For Companies At a Glance
- Tasks: Lead NHS 111 services, ensuring high-quality patient-focused delivery across multiple regions.
- Company: Join DHU Healthcare, a supportive and innovative organisation dedicated to healthcare excellence.
- Benefits: Enjoy flexible working patterns, generous leave, health plans, and a strong pension scheme.
- Why this job: Make a real difference in healthcare while developing your leadership skills in a dynamic environment.
- Qualifications: Degree-level education, management experience, and excellent communication skills required.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
The predicted salary is between 40000 - 52000 £ per year.
Overview
Location: Oldbury
Contract Type: 12 Month Fixed Term Contract
Hours: 37.5 per week, between 06:00am – 22:00pm
Number of positions: 1
Salary: £46,148 (Band 7)
Responsibilities
- The NHS 111 Operational Performance Manager, based at the Oldbury contact centre, will be part of the DHU 111 Senior Management Team and lead all operational teams on-site.
- This role oversees the performance and delivery of NHS 111 services across the Midlands, Milton Keynes, and London regions, ensuring high-quality, efficient, and patient-focused service aligned with the company\’s strategic vision.
- The post holder will drive adherence to contractual and regulatory standards while continuously improving patient experience, service quality, and operational efficiency through analytical insight, process improvement, and effective people management.
- Lead and direct performance management processes and analysis that enable excellent performance to be established and maintained.
- Lead and direct continual quality and efficiency improvement and innovation in service delivery processes.
- Support development of strategic projects with input and implementation of necessary changes to support the growth of the company.
- Maintain local site accountability for the operation of all NHS 111 Services to a quality level that is compliant with national and contractual standards.
- Support the Head of Performance to create a coherent, dynamic, motivated, well trained and skilled team that can meet quality and effectiveness targets for the NHS 111 business in a sustainable way.
- Support the efficient delivery of NHS 111 services to agreed budgets and work with other managers to coordinate service provision for optimum quality and efficiency.
- Support workforce planning to ensure sufficient resources and competence at all times to deliver a high quality, cost-effective service.
- Develop, lead and direct proactive service planning to manage minor and major impacts on the service, including local Disaster Recovery and Business Contingency Plans for NHS 111 Services.
- Assist with project management and implementation of any new NHS 111 Service.
- Manage relationships with the Resource Planning Team and People and Culture Team to ensure appropriate rotas.
- Maintain confidentiality and adhere to DHU policy regarding FOI, Information Governance and GDPR.
Qualifications and Experience
- Educated to degree level or equivalent
- Qualifications in business or management
- Extensive experience in real time management
- Management experience of large team structures
- Management level contact centre experience
- Management of Business Continuity Protocols to ISO standard
- Excellent interpersonal and communication skills with a variety of media and all levels of staff and external agencies
- Highly developed leadership skills
- Ability to maintain strict levels of confidentiality
- Able to work unsocial hours
- Ability to adapt and thrive in a fast-paced, dynamic work environment
- Full driving licence
What DHU can offer you
Working Patterns: We recognise that 9-5 doesn\\\’t work for everyone, so we have a range of working patterns available to suit your work/life balance. Our friendly team will work with you to find the best fixed pattern for us both.
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee Benefits: As part of our team at DHU Healthcare, you can enjoy a host of benefits to enhance your well-being, including:
- Health Cash Plan: After six months, 24/7 GP access for you and your family, plus a free Level 1 Health Cash Plan covering dental, optical, and therapy costs.
- Access to the DHU Hub: Discounts, well-being resources, and health portal.
- NHS Pension Scheme: Secure retirement provision with recognition of prior NHS service.
- Car Lease Scheme: Salary sacrifice options for hybrid or electric cars.
- Enhanced Maternity/Paternity Leave and Family Friendly policies.
- Referral Programme: Cash rewards for referrals.
- Birthday Leave Guarantee: Optional birthday leave.
- Free Parking: On-site parking where available.
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way, please reach out to us. DHU HealthCare is committed to a diverse workforce and equal opportunity for all applicants, and we welcome applications from diverse communities and veterans/service leavers.
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NHS 111 Operational Performance Manager employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Operational Performance Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHU Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research NHS 111 services and think about how your experience aligns with their goals. We want to see you shine, so practice answering common questions and have some examples ready.
✨Tip Number 3
Show off your leadership skills! In your interviews, highlight times when you've successfully managed teams or improved processes. We love to hear about your achievements and how you can bring that to the NHS 111 team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DHU family. Let’s get you that job!
We think you need these skills to ace NHS 111 Operational Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NHS 111 Operational Performance Manager role. Highlight your relevant experience in management and performance oversight, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've improved service delivery or managed teams effectively.
Showcase Your Analytical Skills: Since this role involves driving performance through analytical insight, be sure to include any relevant experience with data analysis or process improvement in your application. We love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DHU Healthcare
✨Know Your NHS 111 Inside Out
Before the interview, make sure you understand the NHS 111 service and its operational goals. Familiarise yourself with the key performance indicators and how they align with patient care. This will show your commitment and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Operational Performance Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your experience in driving performance improvements and fostering a motivated team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think about potential issues that could arise in the NHS 111 service and how you would address them. This will showcase your analytical thinking and proactive approach.
✨Understand the Importance of Compliance
Familiarise yourself with the regulatory standards and compliance requirements relevant to NHS 111 services. Be ready to discuss how you would ensure adherence to these standards while improving service quality. This knowledge will demonstrate your readiness to take on the role.
