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- Tasks: Provide telephone triage for patients, assessing symptoms and offering evidence-based advice.
- Company: Join DHU Healthcare, a diverse team dedicated to exceptional patient care and support.
- Benefits: Enjoy a supportive work environment with opportunities for professional development and flexible hours.
- Why this job: Make a real difference in patient lives while working collaboratively in a compassionate team.
- Qualifications: Must be a registered Nurse, Paramedic, or Pharmacist with at least 2 years of clinical experience.
- Other info: We welcome applications from all backgrounds and are committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Job summary
Job summary
Are you a registered Adult Nurse, Paramedic, or Pharmacist looking to continue delivering exceptional patient care in a supportive, non-acute environment? DHU Healthcare is offering a rewarding opportunity to use your clinical expertise in a dynamic, patient-focused role.
Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU.
Your new colleagues are a community of registered, general paediatric and mental health nurses, paramedics, and pharmacists who, as a team, work collaboratively to ensure that together we achieve collective brilliance in support of the NHS frontline.
Main duties of the job
Main duties of the job
What your typical day looks like:
- Assess patients from 0+ years, addressing both physical and mental health symptoms, and provide evidence-based advice using NHS Pathways or other clinical decision support systems. Assist a diverse range of patients, ensuring they receive appropriate care in a timely manner. Offer guidance and support to patients, and where appropriate guide patients across primary, secondary, and tertiary care services.
- Collaborate effectively within a compassionate and professional clinical team. Maintain accurate patient records ensuring a professional and empathetic approach is given to all calls
About us
Overview of your organasation
We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at @dhutalentacquisition@dhuhealthcare.nhs.uk
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equality, Diversity and Inclusion pledge and see the progress we have made.
We are proud to be a forces-friendly organization and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
Job description
Job responsibilities
Purpose of the Role
As a Clinical Advisor, you\’ll provide safe, effective telephone triage for patients calling NHS 111, using the NHS Pathways system. You\’ll assess a wide range of symptoms, offer evidence-based advice, and direct patients to the appropriate level of care. Working within a supportive multi-disciplinary team, you\’ll help ensure high-quality patient outcomes and uphold the values of compassion, respect, and professionalism.
Key Responsibilities
- Conduct telephone triage for patients of all ages with physical and mental health concerns
- Use NHS Pathways to guide clinical assessments and decisions
- Support Health Advisors with clinical advice
- Promote appropriate use of NHS and emergency services
- Maintain accurate patient records and deliver patient-centred care
- Contribute to clinical governance, quality improvement, and professional development
What Were Looking For
- Registered Nurse, Paramedic, or Pharmacist (NMC/HCPC/GPhC)
- Minimum 2 years post-registration clinical experience
- Strong communication, decision-making and IT skills
- Ability to work independently and under pressure
- Willingness to work unsocial hours, including evenings and weekend
Desirable
- Experience in telephone triage or primary care
- Coaching/mentoring experience
- Knowledge of local healthcare services
Join a team where your clinical expertise makes a real difference in urgent care delivery.
Job description
Job responsibilities
Purpose of the Role
As a Clinical Advisor, you\’ll provide safe, effective telephone triage for patients calling NHS 111, using the NHS Pathways system. You\’ll assess a wide range of symptoms, offer evidence-based advice, and direct patients to the appropriate level of care. Working within a supportive multi-disciplinary team, you\’ll help ensure high-quality patient outcomes and uphold the values of compassion, respect, and professionalism.
Key Responsibilities
- Conduct telephone triage for patients of all ages with physical and mental health concerns
- Use NHS Pathways to guide clinical assessments and decisions
- Support Health Advisors with clinical advice
- Promote appropriate use of NHS and emergency services
- Maintain accurate patient records and deliver patient-centred care
- Contribute to clinical governance, quality improvement, and professional development
What Were Looking For
- Registered Nurse, Paramedic, or Pharmacist (NMC/HCPC/GPhC)
- Minimum 2 years post-registration clinical experience
- Strong communication, decision-making and IT skills
- Ability to work independently and under pressure
- Willingness to work unsocial hours, including evenings and weekend
Desirable
- Experience in telephone triage or primary care
- Coaching/mentoring experience
- Knowledge of local healthcare services
Join a team where your clinical expertise makes a real difference in urgent care delivery.
Person Specification
Qualifications
Essential
- Sub-part 1 level registration with the NMC , Registered Pharmacist or Registered Paramedic
Desirable
- Recognised Minor Illness, Injuries certificate Mentor/coaching qualification
Experience
Essential
- 2 years clinical experience post registration Experience of working within a multi-professional / multi agency environment Broad clinical knowledge base Broad clinical experience Evidence of continuous training, learning and development
Desirable
- Nurse triage/telephone advice experience and competence Experience of working independently Experience of working within primary care
Person Specification
Qualifications
Essential
- Sub-part 1 level registration with the NMC , Registered Pharmacist or Registered Paramedic
Desirable
- Recognised Minor Illness, Injuries certificate Mentor/coaching qualification
Experience
Essential
- 2 years clinical experience post registration Experience of working within a multi-professional / multi agency environment Broad clinical knowledge base Broad clinical experience Evidence of continuous training, learning and development
Desirable
- Nurse triage/telephone advice experience and competence Experience of working independently Experience of working within primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Employer details
Employer name
DHU Healthcare
Address
Orbis Building
Riverside Road, Pride Park
Derby
Derbyshire
DE24 8HY
Employer\’s website #J-18808-Ljbffr
NHS 111 Clinical Advisor employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Clinical Advisor
✨Tip Number 1
Familiarise yourself with the NHS Pathways system, as it's crucial for the role. Understanding how to navigate this clinical decision support tool will not only boost your confidence but also demonstrate your readiness for the position.
✨Tip Number 2
Highlight your experience in telephone triage or primary care during any informal discussions or networking opportunities. This can set you apart from other candidates and show that you have relevant skills for the role.
✨Tip Number 3
Connect with current or former employees of DHU Healthcare on professional networking sites. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your ability to work under pressure and manage unsocial hours. Think of specific examples from your past experiences that showcase your resilience and adaptability in challenging situations.
We think you need these skills to ace NHS 111 Clinical Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a registered Adult Nurse, Paramedic, or Pharmacist. Emphasise your clinical expertise, particularly in telephone triage and patient assessment, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to work in a multi-disciplinary team. Mention specific experiences that demonstrate your decision-making skills and your commitment to delivering high-quality patient outcomes.
Highlight Relevant Qualifications: Clearly list your qualifications, including your NMC/HCPC/GPhC registration and any additional certifications like Minor Illness or Injuries certificates. This will help you stand out as a qualified candidate.
Showcase Continuous Development: Include any evidence of continuous training, learning, and development in your application. This could be courses, workshops, or relevant experiences that demonstrate your commitment to professional growth in the healthcare field.
How to prepare for a job interview at DHU Healthcare
✨Know Your Clinical Guidelines
Familiarise yourself with the NHS Pathways system and other clinical decision support tools. Being able to discuss how you would use these in practice will demonstrate your readiness for the role.
✨Showcase Your Communication Skills
As a Clinical Advisor, effective communication is key. Prepare examples of how you've successfully communicated complex information to patients or colleagues, especially in high-pressure situations.
✨Highlight Team Collaboration
Discuss your experience working within multi-disciplinary teams. Emphasise how you contribute to team dynamics and patient care, showcasing your ability to collaborate effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and triage skills. Practice responding to hypothetical patient calls, focusing on your thought process and rationale behind your decisions.
