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- Tasks: Support patients by assessing their healthcare needs and directing them to appropriate care.
- Company: Join DHU Healthcare, a leading provider of NHS 111 services dedicated to patient care.
- Benefits: Enjoy flexible hours, competitive pay, generous leave, and a health cash plan after six months.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: No medical background required; just bring your passion for helping others and great communication skills.
- Other info: We celebrate diversity and welcome applications from all backgrounds, including veterans.
Health Advisor – Oldbury – Part Time Late
Join to apply for the Health Advisor – Oldbury – Part Time Late role at DHU Healthcare
Health Advisor – Oldbury – Part Time Late
2 days ago Be among the first 25 applicants
Join to apply for the Health Advisor – Oldbury – Part Time Late role at DHU Healthcare
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU.
What DHU Can Offer You
Working Patterns: We recognise that 9-5 doesn\’t work for everyone, so we have a range of working patterns available to suit your work/life balance.Our friendly talent team will work with you to find the best fixed pattern for us both.
Part Time – 30/24/20 hours per week, Availability window 4pm to 12am
Comprehensive Training: Successful candidates will undergo four weeks of full-time training, led by a team of dedicated trainers followed by three weeks of supported practice. You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Further details will be provided during the interview process. Note: No medical background is required.
Competitive Salary
- Training and daytime shifts: £12.31 per hour
- Evenings and night shifts: £16 per hour
- Weekend shifts: £17.84 per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee Benefits
As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being.
Health Cash Plan: After six months with us, you\’ll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn\’t compulsory; it\’s entirely up to you! We can\’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
What Your Typical Day Looks Like
- Serving as the initial contact for the public regarding urgent healthcare concerns.
- Assessing patients using NHS Pathways to direct them to the most suitable care.
- Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.
- Impactfully contributing to patients\’ well-being.
- Offering general comfort and being a source of solace.
To be a successful Health Advisor you\’ll need:
- Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
- Excellent listening and communication skills, supported by IT and keyboard skills.
- A desire to engage with the public at their time of need coupled with a strong telephone manner.
- The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanour.
We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at @
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here, or alternatively, you can reach out to our ED&I team at
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
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Health Advisor - Oldbury - Part Time Late employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Advisor - Oldbury - Part Time Late
✨Tip Number 1
Familiarise yourself with NHS Pathways, as this is a key system you'll be using as a Health Advisor. Understanding how it works will not only help you during the training but also demonstrate your commitment and readiness to learn.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be engaging with patients in urgent situations, being able to convey empathy and clarity is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Research DHU Healthcare's values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former Health Advisors if possible. They can provide insights into the role and the work environment, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Health Advisor - Oldbury - Part Time Late
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Health Advisor position. Understand the key responsibilities and required skills, such as excellent communication and IT skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in healthcare or customer service roles. Even if you don't have direct experience, showcase transferable skills that demonstrate your ability to handle urgent healthcare concerns and provide support.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for patient care and your motivation to work with DHU Healthcare. Use specific examples to illustrate your resilience and determination in providing outstanding service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a healthcare setting.
How to prepare for a job interview at DHU Healthcare
✨Show Your Passion for Patient Care
During the interview, express your enthusiasm for helping others and your commitment to providing excellent patient care. Share any relevant experiences that highlight your motivation and resilience in supporting individuals during their time of need.
✨Demonstrate Strong Communication Skills
As a Health Advisor, effective communication is key. Be prepared to discuss how you would handle various scenarios over the phone. Practice active listening and articulate your thoughts clearly to showcase your ability to engage with patients compassionately.
✨Familiarise Yourself with NHS Pathways
Although no medical background is required, having a basic understanding of NHS Pathways can set you apart. Research how the system works and be ready to discuss how you would use it to assess patient needs effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of examples from past experiences where you had to remain calm and make quick decisions, and be ready to explain your thought process during those situations.
