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- Tasks: Support patients by assessing urgent healthcare concerns and directing them to suitable care.
- Company: Join DHU Healthcare, a leader in providing essential health support.
- Benefits: Competitive pay, comprehensive training, generous leave, and health cash plan.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Passion for patient care, excellent communication skills, and resilience under pressure.
- Other info: Flexible part-time hours with opportunities for career growth and development.
Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need. Embark on a rewarding career with DHU, where your dedication to supporting patients makes a real difference and helps deliver the highest level of care every day.
Contract Type: Part Time with a range of hours available – 30 hours, 24 hours or 20 hours per week from 16:00pm - 12:00am.
Salary: Training and daytime shifts: £12.31 per hour; Evenings and night shifts: £16 per hour; Weekend shifts: £17.84 per hour.
Location: Pride Park, Derby
What Your Typical Day Looks Like:
- Serving as the initial contact for the public regarding urgent healthcare concerns.
- Assessing patients using NHS Pathways to direct them to the most suitable care.
- Effectively managing instructions and inquiries from surgery staff, clinicians, and external agencies following up with appropriate actions and responses.
- Impactfully contributing to patients’ well-being.
- Offering general comfort and being a source of solace.
Qualifications & Requirements:
- Motivation, passion, positivity, resilience, and determination to provide outstanding patient care.
- Excellent listening and communication skills, supported by IT and keyboard skills.
- A desire to engage with the public at their time of need coupled with a strong telephone manner.
- The capability to perform efficiently and accurately under pressure, whilst maintaining a compassionate and professional demeanor.
- Please note - you need to be over 18 years of age to be suitable for this role.
Benefits:
- Comprehensive Training – Successful candidates will undergo four weeks of full‑time training, led by a team of dedicated trainers followed by three weeks of supported practice.
- Generous annual leave entitlement – Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
- Health Cash Plan – After six months with us, you’ll enjoy 24/7 GP access for you and your family.
- Access to the DHU Hub – Offering exclusive shopping and entertainment discounts, well‑being resources, a health portal, and our enhanced Employee Assistance Programme.
- NHS Pension Scheme – Rest assured knowing your future is secure with our NHS pension scheme.
- Car Lease Scheme – DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues.
- Cycle to Work Scheme – In partnership with Halfords, this salary sacrifice scheme lets you spread the cost of a brand‑new bike interest‑free through your salary.
- Enhanced Maternity/Paternity Leave – We understand the importance of family, which is why we offer enhanced maternity and paternity leave.
- Referral Programme – Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
- Birthday Leave Guarantee – Birthday leave isn’t compulsory; it’s entirely up to you!
- Free Parking – Most of our sites offer free, secure parking for your vehicles.
Digital Applications: We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you.
Equal Opportunity: At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias.
We are proud to be a forces‑friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners.
Health Advisor employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Advisor
✨Tip Number 1
Get to know the company! Research DHU Healthcare and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Health Advisor, you'll need to be clear and compassionate on the phone. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former DHU employees on LinkedIn. They can provide insights about the role and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from DHU Healthcare.
We think you need these skills to ace Health Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Health Advisor role. We want to see your passion for patient care shine through!
Show Off Your Communication Skills: Since this role involves a lot of interaction with the public, it’s crucial to demonstrate your excellent listening and communication skills in your written application. Let us know how you can connect with people during their time of need.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the team at DHU Healthcare.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a Health Advisor.
How to prepare for a job interview at DHU Healthcare
✨Know Your NHS Pathways
Familiarise yourself with the NHS Pathways system before your interview. Understanding how it works and being able to discuss its importance in directing patients to the right care will show your commitment to the role and impress your interviewers.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. Prepare examples of how you've effectively communicated in past roles, especially under pressure. This will demonstrate your ability to handle inquiries compassionately and professionally.
✨Demonstrate Your Resilience
The role can be challenging, so think of situations where you've shown resilience and determination. Share these stories during your interview to highlight your ability to stay calm and focused while providing outstanding patient care.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training process, or patient care strategies at DHU Healthcare. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
