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- Tasks: Support patients by assessing urgent healthcare concerns and directing them to appropriate care.
- Company: Join DHU Healthcare, a leading provider of NHS 111 services.
- Benefits: Competitive pay, flexible hours, generous leave, and health benefits.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No medical background needed; just bring your passion and communication skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
Join us as a Health Advisor at DHU Healthcare and help provide essential support to the public.
Will You Be Our Next Health Advisor?
Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you!
Join our team of NHS 111 Health Advisors at the forefront of providing essential support to those in need.
Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients will help you make a significant difference to the lives of others, contributing to the highest level of patient care we deliver every day at DHU.
What DHU Can Offer You
Working Patterns: We recognise that 9‑5 doesn\’t work for everyone, so we have a range of patterns available to suit your work/life balance. Our friendly talent team will work with you to find the best fixed pattern for us both.
Part‑time Options: 30/24/20 hours per week; availability window 4 pm to 12 am.
Comprehensive Training: Successful candidates will undergo four weeks of full‑time training, led by a team of dedicated trainers, followed by three weeks of supported practice. You’ll be trained on NHS Pathways systems and receive a recognisable licence upon completion. Further details will be provided during the interview process. Note: No medical background is required.
- Training and daytime shifts: ÂŁ12.65 per hour
- Evenings and night shifts: ÂŁ16.44 per hour
- Weekend shifts: ÂŁ18.34 per hour
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
Employee Benefits
- Health Cash Plan: After six months you’ll enjoy 24/7 GP access for you and your family, plus a free Level 1 Health Cash Plan covering dental, optical and therapy costs.
- Access to the DHU Hub: Exclusive shopping and entertainment discounts, well‑being resources, a health portal, and an Enhanced Employee Assistance Programme.
- NHS Pension Scheme: Secure your future with our NHS pension scheme. Existing NHS employees may transfer their pension pot and holiday allowance.
- Car Lease Scheme: Salary‑sacrifice lease options for brand‑new hybrid or electric cars.
- Enhanced Maternity/Paternity Leave: Robust family‑friendly policy to support you during this special time.
- Referral Programme: Earn cash rewards by sharing the benefits of working at DHU with your network.
- Birthday Leave Guarantee: You may take the day off or keep it for another date – the decision is yours.
- Free Parking: Most sites offer free, secure parking.
What Your Typical Day Looks Like
- Serving as the initial contact for the public regarding urgent healthcare concerns.
- Assessing patients using NHS Pathways to direct them to the most suitable care.
- Managing instructions and inquiries from surgery staff, clinicians and external agencies, following up with appropriate actions and responses.
- Contributing positively to patients’ well‑being.
- Offering general comfort and being a source of solace.
To Be a Successful Health Advisor You\’ll Need
- Motivation, passion, positivity, resilience and determination to provide outstanding patient care.
- Excellent listening and communication skills, supported by IT and keyboard skills.
- A desire to engage with the public at their time of need, coupled with a strong telephone manner.
- The capability to perform efficiently and accurately under pressure while maintaining a compassionate and professional demeanour.
Seniority level
Entry level
Employment type
Part‑time
Job function
Health Care Provider
Equity, Diversity and Inclusion
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here or alternatively, you can reach out to our ED&I team.
We are a forces‑friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
Contact
If you would like to apply in a way that better meets your needs, please contact our Talent Acquisition team.
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Health Advisor employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Advisor
✨Tip Number 1
Get to know the company! Research DHU Healthcare and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your passion for patient care and your ability to handle pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Health Advisor at DHU.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DHU team and making a difference in healthcare.
We think you need these skills to ace Health Advisor
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for helping others.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Health Advisor role. Use keywords from the job description to show us you’re a perfect fit!
Showcase Your Communication Skills: As a Health Advisor, excellent communication is key. In your written application, demonstrate your ability to convey information clearly and effectively. This will help us see how you can connect with patients.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at DHU Healthcare
✨Know Your NHS Pathways
Familiarise yourself with the NHS Pathways system before your interview. Understanding how it works will not only impress your interviewers but also show your commitment to providing excellent patient care.
✨Showcase Your Communication Skills
As a Health Advisor, communication is key. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to engage with the public compassionately.
✨Demonstrate Resilience and Positivity
Be ready to discuss times when you've faced challenges and how you overcame them. Highlighting your resilience and positive attitude will resonate well with the values of DHU Healthcare.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team culture at DHU. This shows your genuine interest in the position and helps you assess if it's the right fit for you.