At a Glance
- Tasks: Lead clinical quality improvement and enhance patient care through collaboration and data analysis.
- Company: Join DHU Healthcare, the largest NHS 111 provider, rated OUTSTANDING.
- Benefits: Enjoy flexible working, wellbeing support, and career growth opportunities.
- Other info: Inclusive workplace that values diversity and supports personal development.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Registered Clinician with experience in NHS Pathways and CQI processes.
The predicted salary is between 37338 - 44962 £ per year.
Leading clinical quality improvement through insight, collaboration and targeted development to enhance performance and patient care.
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.
DHU Healthcare has been providing the support patients need for more than 30 years. Today, we're proud to be the largest NHS 111 provider in the country, rated OUTSTANDING by the Care Quality Commission. Our teams answer around one in every four NHS 111 calls made across England, providing millions of people with safe, compassionate advice when they need it most.
Key Responsibilities
- Maintain expert knowledge of NHS Pathways through regular call taking, ensuring safe, effective and patient-centred decision making.
- Lead and support Clinical Quality Improvement (CQI) processes, using audit, data analysis and patient journey reviews to drive continuous improvements in care quality and outcomes.
- Work collaboratively with internal teams and external partners to review calls, share learning and improve patient journeys across the wider healthcare system.
- Support the investigation and management of incidents and complaints, producing clear reports, identifying themes and embedding learning to enhance service delivery.
- Analyse quantitative and qualitative data to identify risks, trends and opportunities, presenting insights to inform governance, decision making and service improvement.
- Develop, implement and maintain robust processes, procedures and audit trails in line with governance and ISO standards.
- Design and deliver targeted training, coaching and mentorship to improve individual and team performance, fostering a culture of continuous learning.
- Work closely with managers and trainers to identify performance trends, address outliers and support staff development and capability.
- Ensure quality and consistency of NHS Pathways training through audit and ongoing support to trainers.
- Contribute to stakeholder engagement with professionalism, building strong working relationships across systems.
- Provide regular updates to senior leadership on CQI progress, KPIs and improvement initiatives.
- Support the effective use and development of the Directory of Services (DoS), analysing performance, identifying improvements and collaborating with regional and national teams to enhance service delivery.
- Lead or support service improvement initiatives, system testing and implementation projects, including NHS Pathways and Adastra developments.
- Maintain accurate documentation and support business continuity processes, escalating risks where required.
- Uphold professional standards, maintaining registration, accountability and compliance with regulatory requirements.
- Registered Clinician accredited to use NHS Pathways Clinical Decision Support Software.
- Accredited NHS Pathways Coach or Trainer.
With us, your wellbeing comes first. We'll support your health, happiness and future with benefits that put you first:
- Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
Enjoy the same great benefits as you move into your new role. Your benefits continue with you, supporting your health, wellbeing, and future.
Keep developing as you step into your new role. Your development moves with you; with us, you can continue building your skills and exploring new opportunities. With career pathways, tailored training, and the DHU Academy, you'll have the tools and encouragement to take the next step, make an impact, and grow in ways that matter to you.
With us, everyone belongs. Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference.
As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process.
Your skills, ideas, and growth continue to matter at DHU Healthcare. Take the next step and make an even greater impact.
Clinical CQI & DoS Lead in Edinburgh employer: DHU Healthcare
At DHU Healthcare, we prioritise your wellbeing and professional growth, offering a supportive work culture that values compassion and collaboration. As the largest NHS 111 provider in the UK, we provide our employees with flexible working options, access to the NHS pension scheme, and tailored training through the DHU Academy, ensuring you have the resources to thrive in your role as Clinical CQI & DoS Lead. Join us in making a meaningful impact on patient care while enjoying a workplace that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical CQI & DoS Lead in Edinburgh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like DHU Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at DHU Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like DHU Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical CQI & DoS Lead in Edinburgh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at DHU Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at DHU Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to DHU Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at DHU Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at DHU Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research DHU Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
