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- Tasks: Lead NHS 111 services, ensuring exceptional care and patient experience across multiple regions.
- Company: DHU Healthcare, a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Competitive salary, impactful leadership role, and a supportive, inclusive culture.
- Why this job: Shape the future of urgent care and make a real difference in communities.
- Qualifications: Senior leadership experience in healthcare operations and strong governance skills.
- Other info: Join a diverse team committed to compassion, collaboration, and community impact.
The predicted salary is between 89215 - 103129 £ per year.
Location: Derby or Oldbury with regional travel
Contract: Permanent, Full-time
Salary: £89,215 – £103,129
With us, every moment matters. At DHU Healthcare, our NHS 111 service is more than a number – it\’s the voice of reassurance, the first point of contact, and often the start of someone\’s urgent care journey. Every call is a chance to make a difference, and as Director of NHS 111 Services, you\’ll lead the people and systems that make that possible.
This is a rare opportunity to join DHU\’s senior leadership team and shape one of the largest and most trusted NHS 111 services in the country. You\’ll lead with purpose, compassion, and ambition – ensuring that every caller receives safe, timely, and high-quality care, while driving forward the innovation and collaboration that define our future.
About The Role
Reporting directly to the Chief Operating Officer, you\’ll provide strategic and operational leadership for our NHS 111 services across multiple regions. You\’ll oversee large, complex 24/7 operations, guiding thousands of colleagues – from call handlers to clinicians – in delivering exceptional care and patient experience.
You\’ll also play a key role in system-wide transformation, building strong partnerships with Integrated Care Systems (ICSs), commissioners, regulators, and fellow providers. As part of our executive team, you\’ll influence the urgent and integrated care agenda nationally, ensuring DHU remains a trusted, forward-thinking partner for the NHS.
About You
You\’ll bring a proven track record of leading large-scale healthcare or urgent care operations within a call centre environment, with the strategic insight and operational acumen to balance day-to-day excellence and long-term system impact. You\’ll be values-driven, collaborative, and deeply committed to quality, inclusion, and wellbeing.
You\’ll Also Have
- Senior leadership experience in urgent, unscheduled, or integrated healthcare services and/or regulated call centre environments.
- Strong governance, assurance, and financial management skills.
- Proven success in service innovation, redesign, or digital transformation.
- The ability to inspire, empower, and develop large, diverse teams.
- A passion for partnership working and social value creation.
Why DHU Healthcare?
We\’re a not-for-profit social enterprise with a clear purpose: to deliver outstanding, accessible healthcare for the communities we serve. Every surplus we generate is reinvested into patient care, colleague wellbeing, and community impact.
- For you: A purposeful leadership role with influence, visibility, and the opportunity to shape the future of urgent care.
- For them: Better journeys, better care, and the confidence that every call matters.
- With us: A culture built on compassion, collaboration, and shared pride – where you\’ll be supported, respected, and inspired to lead with impact.
With us, every person and every moment matters.
We believe that when everyone feels valued, respected and supported, we can deliver the best care. Compassion, inclusion and purpose go hand in hand, which is why you\’ll join a team that\’s united by this purpose and driven to do more – together. We\’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military families – recognising the strengths and dedication they bring. Respect, inclusion and belonging are core to who we are.
Ready to make the difference? We\’d love to hear from you.
An up to date CV with supporting Cover Letter is required.
Join us in shaping the future of urgent and integrated care.
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Director of NHS 111 Services employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of NHS 111 Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in urgent care or call centre environments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching DHU Healthcare and its values. Understand their mission and how you can contribute to their purpose of delivering outstanding healthcare. Tailor your responses to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've inspired and developed teams in previous roles. Highlight your experience in managing large-scale operations and driving service innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining our team and making a difference in urgent care.
We think you need these skills to ace Director of NHS 111 Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Director of NHS 111 Services role. Highlight your leadership in healthcare operations and any relevant achievements that showcase your strategic insight.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with our mission at DHU Healthcare. Be genuine and let your personality come through.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've inspired and developed diverse teams in the past, especially in urgent care settings. We want to see how you can empower others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DHU Healthcare
✨Know Your NHS 111 Inside Out
Before the interview, make sure you understand the NHS 111 services thoroughly. Familiarise yourself with the operational challenges and successes of the service, as well as current trends in urgent care. This will help you demonstrate your strategic insight and operational acumen during the discussion.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership experience in detail. Think about specific examples where you've inspired and developed large teams, especially in a healthcare or call centre environment. Highlight how your values align with DHU Healthcare's commitment to quality, inclusion, and wellbeing.
✨Prepare for System-Wide Transformation Questions
Expect questions about your experience with service innovation and digital transformation. Have concrete examples ready that showcase your ability to lead change and build partnerships with Integrated Care Systems and other stakeholders. This will show your readiness to influence the urgent care agenda nationally.
✨Emphasise Your Commitment to Community Impact
Since DHU Healthcare is a not-for-profit social enterprise, be ready to discuss how you can contribute to their mission of delivering outstanding healthcare. Share your passion for social value creation and how you plan to reinvest surplus into patient care and colleague wellbeing.
