At a Glance
- Tasks: Design and support cutting-edge digital infrastructure for healthcare services.
- Company: Join DHU Healthcare, a leader in patient care and digital innovation.
- Benefits: Enjoy flexible working patterns, generous leave, and health benefits.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real difference in patient care while advancing your tech career.
- Qualifications: Experience in IT infrastructure and strong problem-solving skills required.
The predicted salary is between 47440 - 59376 € per year.
We are seeking an experienced Infrastructure Engineer to play a critical role in the design, support, and development of DHU Healthcare's Digital infrastructure. This post supports both clinical and non-clinical systems across a complex 24/7/365 operational environment, ensuring high availability, performance, and security of services that underpin patient care.
Working as part of the IT Operations team, you will provide specialist third-line support across network, server, and cloud technologies, act as an escalation point for incidents, and lead infrastructure projects aligned with the organisation's wider strategic objectives. You will work closely with third-party suppliers, internal stakeholders, and senior leadership to ensure services meet agreed SLAs and best-practice standards.
About You
You will be an experienced infrastructure/network engineer with strong technical expertise, excellent communication skills, and the ability to remain calm and effective under pressure. You will be proactive, organised, and confident working in a highly regulated, mission-critical environment where patient safety is paramount.
Key Responsibilities
- Network & Infrastructure Operations
- Design, deploy, configure, and support complex IT infrastructure including cloud and on-premise technologies.
- Perform operational activities such as hardware/software upgrades, patching, security configuration, technology refreshes, and migrations.
- Diagnose and resolve complex network and infrastructure faults, acting as the senior operational escalation point.
- Ensure proactive monitoring, alerting, and performance management of all infrastructure components.
- Work on-site across the DHU estate when required.
- Third-Line Support & Incident Management
- Provide specialist 3rd line support to the wider Digital directorate.
- Lead investigations into systemic issues following service incidents and implement corrective and preventative measures.
- Ensure incidents and service requests are resolved within agreed SLAs.
- Follow ITIL-aligned service management best practices.
- Projects, Change & Improvement
- Act as technical lead on allocated infrastructure and digital transformation projects.
- Plan and manage outages, upgrades, and changes in line with Change Management processes.
- Complete and maintain documentation such as policies, procedures, business cases, and technical documentation.
- Be an active member of the Digital Change Advisory Board (CAB).
- Supplier & Stakeholder Management
- Act as the operational lead for third-party infrastructure providers, ensuring contractual performance and SLA adherence.
- Represent DHU at supplier meetings, service reviews, and technical forums.
- Work closely with clinical, non-clinical, technical, and non-technical stakeholders to minimise service impact.
- Security, Resilience & Compliance
- Ensure IT security protocols and national security guidance are adhered to.
- Manage backup, storage, disaster recovery, and business continuity arrangements.
- Support security table top exercises and contribute to risk management and mitigation.
To be Successful, you will need
- Degree in an associated IT subject or 5 years experience.
- Experience in using and administering desktop, server, and mobile operating systems e.g., Windows, Linux, macOS, iOS, Android.
- Microsoft 365, Intune, Active Directory/Entra ID administration and support experience.
- Ability to make judgements independently of senior managerial support to support on call (out of hours) responsibilities.
- Ability to produce technical reports and documentation to a wide-ranging audience.
What DHU can offer you:
- Working Patterns: We recognise that 9-5 doesn't work for everyone, so we have a range of working patterns available to suit your work/life balance.
- Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays.
- Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you for your hard work and dedication to providing the very best in patient care.
- Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs.
- Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
- NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme.
- Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues.
- Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave.
- Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
- Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you!
- Free Parking: Most of our sites offer free, secure parking for your vehicles.
We understand that digital applications may not be suitable for everyone. If you need to apply in a different way that better meets your needs, please reach out to us, and we will gladly accommodate your application in a format that works for you.
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners.
Infrastructure Engineer in Derby employer: DHU Healthcare
DHU Healthcare is an exceptional employer located in Derby, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous annual leave, flexible working patterns, and a comprehensive benefits package including health plans and an NHS pension scheme, DHU is committed to fostering a rewarding environment for its staff. Join us to make a meaningful impact in patient care while enjoying unique perks like birthday leave and free parking.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to infrastructure engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects and achievements. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Infrastructure Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in network and cloud technologies. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific projects or achievements that relate to the responsibilities listed.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in past roles. We love seeing candidates who can think on their feet and come up with effective solutions, especially in high-pressure environments.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at DHU Healthcare
✨Know Your Tech Inside Out
As an Infrastructure Engineer, you'll need to demonstrate your technical expertise. Brush up on your knowledge of cloud and on-premise technologies, as well as operating systems like Windows and Linux. Be ready to discuss specific projects where you've designed or supported complex IT infrastructure.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved complex network issues in the past. Think about a time when you acted as a senior operational escalation point and how you managed to keep calm under pressure. This will highlight your ability to handle critical situations effectively.
✨Communicate Clearly with Stakeholders
Since you'll be working closely with various stakeholders, practice explaining technical concepts in simple terms. Prepare to discuss how you've collaborated with both technical and non-technical teams in previous roles. This will show that you can bridge the gap between different departments.
✨Understand the Importance of Compliance
Familiarise yourself with IT security protocols and national security guidance relevant to healthcare. Be prepared to discuss how you've ensured compliance in past roles, especially regarding patient safety and data protection. This will demonstrate your commitment to maintaining high standards in a regulated environment.
