At a Glance
- Tasks: Support patients and staff by managing complaints and incidents with care and professionalism.
- Company: Join a compassionate not-for-profit team dedicated to making a difference.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on learning and development in healthcare.
- Why this job: Be part of a mission-driven organisation where your contributions truly matter.
- Qualifications: Strong communication skills and a passion for patient care and governance.
The predicted salary is between 30809 - 30809 £ per year.
Drive Progress, support our people, and shape how we work.
Hours and Contract: 37.5 hours, Permanent
Location: Derby
Salary: £30,809
At DHU Healthcare, every role matters. We're a not-for-profit team driven by compassion and respect, where your voice is heard and your growth truly matters. Join us and be part of something bigger, for you, for them, with us.
As a Clinical Governance Officer, you will:
- Deliver an informative and robust service to patients on behalf of DHU and the relevant Integrated Care Board (ICB).
- Provide advice to members of the public and staff about the complaints, incidents and medical records requests procedures.
- Log and maintain Datix records for incidents and complaints.
- Coordinate the investigation of incidents/serious incidents and monitor the progress of investigations; ensuring that these are processed in accordance with DHU Policies and Procedures.
- Produce reports, both internal and external for trend analysis and learning, including but not limited to monthly and quarterly reports, briefing papers, documents, and presentations as required. The information may be highly sensitive and must be treated with appropriate confidentiality.
- Liaise with staff, clinicians, and outside agencies regarding the implementation of Learning Outcomes arising from complaints.
Clinical Governance Officer in Derby employer: DHU Healthcare
DHU Healthcare is an exceptional employer that prioritises the well-being of its staff while delivering high-quality urgent care in Leicester Forest East. With a strong focus on employee development, flexible working options, and access to the NHS pension scheme, we foster a supportive work culture that empowers our clinicians to thrive in their roles. Join us to make a meaningful impact in patient care and advance your career in a dynamic team environment.
