At a Glance
- Tasks: Provide urgent medical advice over the phone and assess patient symptoms.
- Company: Join DHU Healthcare, a supportive team in Chesterfield.
- Benefits: Competitive pay with extra for evenings and weekends.
- Other info: Perfect for those looking to start a rewarding career in healthcare.
- Why this job: Make a real difference in people's lives while working flexible hours.
- Qualifications: GCSEs in English and Maths plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
DHU Healthcare in Chesterfield seeks a part-time patient support advisor to provide urgent medical help via phone. Responsibilities include assessing symptoms and giving advice using the NHS Pathways system. The role requires empathy, professionalism, and good communication skills.
Applicants must have GCSEs in English and Maths and experience in customer service. The position offers competitive pay, including enhancements for evening and weekend shifts, starting from May 2026.
NHS 111 Health Advisor - Urgent Care Calls (Evenings/Nights) in Chesterfield employer: DHU Healthcare
DHU Healthcare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Chesterfield, our team enjoys competitive pay rates, including enhancements for evening and weekend shifts, alongside opportunities for training and development in the healthcare sector, making it a rewarding place to contribute to patient care.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Urgent Care Calls (Evenings/Nights) in Chesterfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like DHU Healthcare and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at DHU Healthcare and let us see your personality shine through!
We think you need these skills to ace NHS 111 Health Advisor - Urgent Care Calls (Evenings/Nights) in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and DHU Healthcare.
Get Familiar with Our Brand:Before applying, take some time to learn about DHU Healthcare and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at DHU Healthcare
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress DHU Healthcare.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which DHU Healthcare will surely appreciate.
