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- Tasks: Support patients and clinicians by navigating care and managing appointments.
- Company: Join DHU Healthcare, a compassionate and inclusive organisation.
- Benefits: Competitive pay, generous leave, health cash plan, and exclusive discounts.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and a patient-focused approach are essential.
- Other info: Flexible working across Derbyshire with excellent career development opportunities.
Looking for your next step as a Care Navigator? Join DHU Healthcare and Make a Real Difference!
Are you a friendly, organised, and compassionate professional who thrives on supporting patients and helping services run smoothly? DHU Healthcare is seeking a Care Navigator to join our Primary Care teams, providing essential front-line support to patients and clinicians across our Derbyshire practices.
What DHU Healthcare Can Offer You:
Location: Eyam & Bradwell Surgeries, S32 5QH (with flexibility across Derbyshire practices)
Contract: 12-month fixed term contract
Hours: 0 hours
Competitive Salary: £12.21 per hour (Band 2)
What DHU Can Offer You:
- Generous Annual Leave Entitlement: 25 days + 8 bank holidays (increasing to 33 days + 8 bank holidays with service) – Pro Rata / Per Annum
- Health Cash Plan: Free Level 1 cover after six months, including 24/7 GP access for you and your family, plus dental, optical, and therapy benefits
- Access to the DHU Hub: Exclusive shopping and entertainment discounts, well-being resources, and enhanced Employee Assistance Programme
- NHS Pension Scheme: Continue your existing NHS pension and holiday entitlement
- Car Lease Scheme: Salary sacrifice options for hybrid and electric vehicles through NHS Fleet Solutions
- Cycle to Work Scheme: In partnership with Halfords
- Enhanced Maternity/Paternity Leave: Supporting your family life
- Employee Referral Programme: Earn rewards for recommending new team members
- Birthday Leave Guarantee: Take your birthday off or save the day for another time
- Free Parking: On-site parking at most locations
- Inclusive, Supportive Culture: We celebrate diversity and foster an environment where everyone can thrive
What Your Typical Day Looks Like:
- Acting as the first point of contact for patients, providing a warm and professional welcome
- Navigating patients to the right care quickly and efficiently – whether that\’s a GP, nurse, pharmacist, or other services
- Managing appointment bookings and practice communications with accuracy and care
- Supporting clinical teams by handling essential admin and digital systems
- Providing clear information and signposting to local health and community services
- Contributing to practice efficiency, patient satisfaction, and quality improvement initiatives
- Working collaboratively with GPs, nurses, and other healthcare professionals
To Be a Successful Care Navigator You\’ll Need:
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- A patient-focused, compassionate approach
- Confidence using IT and digital systems
- Ability to work well in a busy team environment
- Commitment to confidentiality and safeguarding principles
- Flexibility to support service and rota needs
We understand that digital applications may not suit everyone. If you need to apply in a way that better meets your needs, please contact us and we will gladly provide a suitable format. For more information about our recruitment process, email us at
At DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve.
We are also proud to be a forces-friendly employer, welcoming Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners into our team. Your unique skills are highly valued here.
#IND1
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Care Navigator employer: DHU Healthcare
Contact Detail:
DHU Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work at DHU Healthcare. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and teamwork. We all know that being a Care Navigator is about communication, so show off your skills with real-life examples!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your commitment to the role and the values of DHU Healthcare.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the Care Navigator position. Plus, it’s just good manners!
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Show Your Compassion: As a Care Navigator, your friendly and compassionate nature is key. Make sure to highlight any experiences where you've supported patients or worked in a caring role. We want to see that you genuinely care about making a difference!
Be Organised: This role requires strong organisational skills, so don’t shy away from showcasing your ability to manage multiple tasks. Use examples from your past jobs or experiences to demonstrate how you keep things running smoothly. We love a well-structured application!
Communicate Clearly: Excellent communication is crucial for this position. When writing your application, be clear and concise. Avoid jargon and make sure your passion for helping others shines through. We appreciate straightforwardness and clarity!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at DHU Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate your fit for the position and demonstrate your genuine interest in making a difference.
✨Showcase Your Communication Skills
As a Care Navigator, excellent communication is crucial. Prepare examples of how you've effectively communicated with patients or team members in the past. Be ready to discuss how you handle difficult conversations or provide clear information, as this will highlight your interpersonal skills.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or prioritised effectively in previous roles. You might even want to share a specific instance where your organisational skills led to improved patient satisfaction or team efficiency.
✨Emphasise Your Compassionate Approach
Being patient-focused and compassionate is key for a Care Navigator. Think of stories that showcase your empathy and dedication to helping others. Whether it’s a time you went above and beyond for a patient or how you supported a colleague, these anecdotes will resonate well with the interviewers.
