At a Glance
- Tasks: Support patients and clinicians, ensuring smooth operations in primary care.
- Company: Join DHU Healthcare, a compassionate team making a real difference.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and community impact.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: Strong organisational skills and a passion for patient support.
The predicted salary is between 36000 - 60000 £ per year.
Keep primary care running smoothly, every day. Care Navigator At DHU Healthcare CIC, every role matters. We're a not-for-profit team driven by compassion and respect, where your voice is heard and your growth truly matters. Join us and be part of something bigger. For you, for them, with us. With us, care never stops. At DHU Healthcare CIC, our Primary Care teams work at the heart of local communities, delivering high-quality, patient-centred services across the areas we serve. Based at Eyam Surgery , with flexibility to support Bradwell Surgery when required, you'll play a vital role in ensuring patients receive timely access to the right care and a positive experience from the moment they contact or visit the practice. Our teams of skilled clinicians and support professionals work together to provide responsive, professional NHS services. As a Care Navigator, you'll be central to guiding patients to the most appropriate service, helping the practice run efficiently while always keeping patient wellbeing at the forefront. As a Care Navigator you will: Be the welcoming, professional first point of contact for patients and visitors, both face to face and on the telephone. Open and close Eyam and Bradwell Surgery as required, ensuring the premises are safe and ready for service. Book appointments for patients with the clinical team and other services using the clinical system in place. Signpost patients to the most appropriate services, including community pharmacy, social prescribing, physiotherapy and other community-based support. Ensure messages are passed quickly and accurately to the correct member of the team via electronic systems or telephone, following surgery protocols. Contact patients with test results and other information on behalf of clinicians. Process repeat prescription requests and escalate queries appropriately. Monitor and respond to incoming emails in a timely and professional manner. Maintain tidy and welcoming reception and waiting areas, ensuring posters and information are current and appropriate. Receive and record patient payments where applicable, balancing takings at the end of each shift. Support daily operational tasks such as notifying the secretary of incoming post and preparing clinical rooms where required. Adhere to all surgery policies, including Health
Care Navigator employer: DHU Healthcare
At DHU Healthcare, we pride ourselves on being an exceptional employer where every role is valued and contributes to our mission of compassionate care. Our supportive work culture fosters personal and professional growth, offering flexible working hours and opportunities for development in the vibrant communities of Chesterfield and Derby. Join us to make a meaningful impact while enjoying the benefits of a not-for-profit organisation that truly cares about its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Care Navigator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research DHU Healthcare and understand their values and mission. Be ready to share how your friendly, organised, and compassionate nature aligns with their goals. We want to see you shine!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in supporting patients and running services smoothly. Use real-life examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us at StudySmarter.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Show Your Compassion:As a Care Navigator, your empathy is key! Make sure to highlight any experiences where you've supported patients or worked in a caring role. We want to see how you connect with people and make their lives easier.
Be Organised:Organisation is crucial in this role. When writing your application, mention any systems or methods you use to stay organised. We love to see how you manage your time and tasks effectively!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Care Navigator role. We appreciate when candidates show they understand what we do at DHU Healthcare and how they can contribute.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DHU Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the role of a Care Navigator inside out. Familiarise yourself with DHU Healthcare's values and how they align with your own. This will help you demonstrate your passion for supporting patients and ensuring smooth service delivery.
✨Showcase Your Compassion
As a Care Navigator, empathy is key. Prepare examples from your past experiences where you've gone above and beyond to support patients or colleagues. This will highlight your friendly and compassionate nature, which is essential for the role.
✨Organisational Skills Matter
Being organised is crucial in this position. Think of specific instances where your organisational skills made a difference in your previous roles. Be ready to discuss how you prioritise tasks and manage your time effectively to ensure everything runs smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or patient care strategies at DHU Healthcare. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
