Nhs 111 Clinical Advisor in Bridgnorth

The post holder will be responsible for assessing callers with a wide spectrum of clinical conditions, advising patients on next steps, and referring them on to further care when appropriate. The computer-based clinical decision systems NHS Pathways will facilitate and support the advice given. NHS 111 Clinical Advisors will be required to work as part of a multi-disciplinary team within the service provided by DHU 111 (East Midlands) CIC providing quality, evidence-based health care to meet the immediate needs of the patient. Demonstrating a commitment to a high-quality service, excellence in clinical practice and continuous professional development are integral to the role and to the development of the service.

Main duties of the job

• Deliver safe, effective telephone triage, assessment and clinical validation for patients of all ages using NHS Pathways and clinical decision support systems.
• Provide evidence-based advice, promote self-care, and direct patients to appropriate healthcare services across primary, secondary, community, and emergency care settings.
• Support Health Advisors and colleagues through clinical guidance, applying advanced communication, negotiation, critical-thinking, and decision-making skills in a high-pressure environment.
• Maintain accurate patient records and deliver compassionate, patient-centred care while meeting service quality and performance standards.
• Maintain professional registration (NMC, HCPC, GPhC or equivalent), clinical competence, and ongoing professional development.
• Participate in supervision, performance reviews, mandatory training, and service development activities.
• Work in accordance with professional codes of conduct, organisational values, and current clinical guidelines.

About us

• Compassionate: We show kindness, consideration and understanding in everything we do and demonstrate our caring nature to our patients, people and communities.
• Accomplished: We are available day and night, adaptable, professional NHS partners, providing the best advice, care and treatment for every individual.
• Respectful: We recognise the value that individual and team differences bring, welcoming views, listening, being honest, and learning from others' experiences.
• Encouraging: We believe everyone matters, so we inspire confidence in others, promoting speaking up, fostering career-long learning and development, and supporting improvement ideas.

Key Areas of Responsibility & Accountability

• Telephone Triage: Able to demonstrate competence in all areas of clinical advisor role; front ending of calls, clinical validation/assessment.
• Provide support and guidance to non-clinical Health Advisors and other members of staff via the clinical advice line.
• Assess patients from 0+ years and a variety of physical and mental health symptoms.
• Receive telephone calls from patients, carers, DHU 111 colleagues or healthcare professionals and undertake an assessment of the presenting concerns, giving advice as appropriate.
• Use clinical knowledge and advanced communication skills to provide high quality assessment and safe and effective advice to NHS 111 callers.
• Advise patients on self-care as appropriate through the effective communication of evidence-based health care advice.
• Facilitate the patient pathway through primary, secondary, community and tertiary care.
• Maintain accurate patient care records as required.
• Manage all calls in a controlled and professional manner treating all patients with compassion, empathy and respect.
• Support the achievement of quality standards and performance levels relevant to the NHS 111 service.
• Participate in the clinical governance and quality improvement requirements of the DHU 111 service.

Qualifications

• Registered with the NMC, or a registered Pharmacist or Paramedic.
• Minimum 2 years' post-registration clinical experience.
• Experience working independently and within multi-professional/multi-agency teams.
• Broad clinical knowledge and experience, including recent acute and/or primary care settings.
• Demonstrated commitment to continuous training, learning, and professional development.