Clinical CQI & DoS Lead: Data-Driven Care Improvement & Training in Skelmersdale

Leading clinical quality improvement through insight, collaboration and targeted development to enhance performance and patient care.

At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.

DHU Healthcare has been providing the support patients need for more than 30 years. Today, we're proud to be the largest NHS 111 provider in the country, rated OUTSTANDING by the Care Quality Commission. Our teams answer around one in every four NHS 111 calls made across England, providing millions of people with safe, compassionate advice when they need it most.

• Maintain expert knowledge of NHS Pathways through regular call taking, ensuring safe, effective and patient-centred decision making.
• Lead and support Clinical Quality Improvement (CQI) processes, using audit, data analysis and patient journey reviews to drive continuous improvements in care quality and outcomes.
• Work collaboratively with internal teams and external partners to review calls, share learning and improve patient journeys across the wider healthcare system.
• Support the investigation and management of incidents and complaints, producing clear reports, identifying themes and embedding learning to enhance service delivery.
• Analyse quantitative and qualitative data to identify risks, trends and opportunities, presenting insights to inform governance, decision making and service improvement.
• Develop, implement and maintain robust processes, procedures and audit trails in line with governance and ISO standards.
• Design and deliver targeted training, coaching and mentorship to improve individual and team performance, fostering a culture of continuous learning.
• Work closely with managers and trainers to identify performance trends, address outliers and support staff development and capability.
• Ensure quality and consistency of NHS Pathways training through audit and ongoing support to trainers.
• Contribute to stakeholder engagement with professionalism, building strong working relationships across systems.
• Provide regular updates to senior leadership on CQI progress, KPIs and improvement initiatives.
• Support the effective use and development of the Directory of Services (DoS), analysing performance, identifying improvements and collaborating with regional and national teams to enhance service delivery.
• Lead or support service improvement initiatives, system testing and implementation projects, including NHS Pathways and Adastra developments.
• Maintain accurate documentation and support business continuity processes, escalating risks where required.
• Uphold professional standards, maintaining registration, accountability and compliance with regulatory requirements.
• Registered Clinician accredited to use NHS Pathways Clinical Decision Support Software.
• Accredited NHS Pathways Coach or Trainer.

With us, your wellbeing comes first. We'll support your health, happiness and future with benefits that put you first:

• Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring)
• Wellbeing support
• Flexible working options
• Career growth and development opportunities

For more information on the full range of benefits available.

Keep developing as you step into your new role. Your development moves with you with us, you can continue building your skills and exploring new opportunities. With career pathways, tailored training, and the DHU Academy, you'll have the tools and encouragement to take the next step, make an impact, and grow in ways that matter to you.

With us, everyone belongs. Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process. For more information on how DHU can support you, please click here.

Your skills, ideas, and growth continue to matter at DHU Healthcare. Take the next step and make an even greater impact.