At a Glance
- Tasks: Lead clinical quality improvement and enhance patient care through collaboration and data analysis.
- Company: Join DHU Healthcare, the largest NHS 111 provider in the UK, rated OUTSTANDING.
- Benefits: Enjoy flexible working, NHS pension, wellbeing support, and career growth opportunities.
- Other info: Diversity and inclusion are at our core; everyone belongs here.
- Why this job: Make a real impact on patient care and drive continuous improvements in healthcare.
- Qualifications: Registered Clinician with experience in NHS Pathways and clinical decision-making.
The predicted salary is between 55276 - 55276 £ per year.
Leading clinical quality improvement through insight, collaboration and targeted development to enhance performance and patient care.
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference - for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.
DHU Healthcare has been providing the support patients need for more than 30 years. Today, we're proud to be the largest NHS 111 provider in the country, rated OUTSTANDING by the Care Quality Commission. Our teams answer around one in every four NHS 111 calls made across England, providing millions of people with safe, compassionate advice when they need it most.
Key Responsibilities- Maintain expert knowledge of NHS Pathways through regular call taking, ensuring safe, effective and patient-centred decision making.
- Lead and support Clinical Quality Improvement (CQI) processes, using audit, data analysis and patient journey reviews to drive continuous improvements in care quality and outcomes.
- Work collaboratively with internal teams and external partners to review calls, share learning and improve patient journeys across the wider healthcare system.
- Support the investigation and management of incidents and complaints, producing clear reports, identifying themes and embedding learning to enhance service delivery.
- Analyse quantitative and qualitative data to identify risks, trends and opportunities, presenting insights to inform governance, decision making and service improvement.
- Develop, implement and maintain robust processes, procedures and audit trails in line with governance and ISO standards.
- Design and deliver targeted training, coaching and mentorship to improve individual and team performance, fostering a culture of continuous learning.
- Work closely with managers and trainers to identify performance trends, address outliers and support staff development and capability.
- Ensure quality and consistency of NHS Pathways training through audit and ongoing support to trainers.
- Contribute to stakeholder engagement with professionalism, building strong working relationships across systems.
- Provide regular updates to senior leadership on CQI progress, KPIs and improvement initiatives.
- Support the effective use and development of the Directory of Services (DoS), analysing performance, identifying improvements and collaborating with regional and national teams to enhance service delivery.
- Lead or support service improvement initiatives, system testing and implementation projects, including NHS Pathways and Adastra developments.
- Maintain accurate documentation and support business continuity processes, escalating risks where required.
- Uphold professional standards, maintaining registration, accountability and compliance with regulatory requirements.
- Registered Clinician accredited to use NHS Pathways Clinical Decision Support Software.
- Accredited NHS Pathways Coach or Trainer.
With us, your wellbeing comes first. We'll support your health, happiness and future with benefits that put you first:
- Access to the NHS pension scheme (we'll also honour your existing NHS pension pot and holiday entitlement if you're transferring)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
For more information on the full range of benefits available.
DevelopmentKeep developing as you step into your new role. Your development moves with you with us, you can continue building your skills and exploring new opportunities. With career pathways, tailored training, and the DHU Academy, you'll have the tools and encouragement to take the next step, make an impact, and grow in ways that matter to you.
DiversityWith us, everyone belongs. Great work happens when everyone feels seen, supported, and valued. We welcome colleagues from all backgrounds and proudly support the Armed Forces community. Inclusion and belonging are essential to our values, and together we make the difference. As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process.
Your skills, ideas, and growth continue to matter at DHU Healthcare. Take the next step and make an even greater impact.
Clinical CQI & DoS Lead in Skelmersdale employer: DHU Health Care
At DHU Healthcare, we prioritise your wellbeing and professional growth, offering a supportive work culture that values compassion and collaboration. As the largest NHS 111 provider in the UK, we provide our employees with access to the NHS pension scheme, flexible working options, and tailored training through the DHU Academy, ensuring you have the tools to thrive in your role as Clinical CQI & DoS Lead. Join us in making a meaningful impact on patient care while enjoying a diverse and inclusive environment where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical CQI & DoS Lead in Skelmersdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DHU Healthcare. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in clinical quality improvement and patient care can make a difference at DHU. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion for patient care! During the interview, share specific examples of how you've improved patient journeys or outcomes in the past. This will demonstrate your commitment to quality improvement and align with DHU's mission.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Clinical CQI & DoS Lead in Skelmersdale
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your passion for improving patient care shine through. Use examples from your experience that highlight your commitment to quality improvement and collaboration in healthcare.
Tailor Your Application:Make sure to tailor your application specifically for the Clinical CQI & DoS Lead role. Highlight relevant skills and experiences that align with the key responsibilities mentioned in the job description, like data analysis and training.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at DHU Health Care
✨Know Your NHS Pathways
Make sure you brush up on your knowledge of NHS Pathways before the interview. Familiarise yourself with the latest updates and how they impact patient care. Being able to discuss specific cases or examples where you've applied this knowledge will show your expertise.
✨Showcase Your CQI Experience
Prepare to talk about your previous experiences in Clinical Quality Improvement. Have specific examples ready that demonstrate how you've used data analysis and audits to drive improvements. This will highlight your ability to lead CQI processes effectively.
✨Collaboration is Key
Since the role involves working with various teams, be ready to discuss how you've successfully collaborated with others in the past. Share examples of how you’ve built strong relationships and improved patient journeys through teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential incidents or complaints you might encounter and how you would handle them, ensuring you emphasise your commitment to patient-centred care.
