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- Tasks: Help patients navigate their healthcare journey and connect them with essential services.
- Company: Join DHU Healthcare, a compassionate team dedicated to improving patient outcomes.
- Benefits: Enjoy flexible working patterns, generous leave, health plans, and exclusive discounts.
- Why this job: Make a real impact in healthcare while working in a supportive and diverse environment.
- Qualifications: GCSEs in Maths and English, plus experience in customer service and teamwork.
- Other info: Free parking, birthday leave, and a commitment to diversity and inclusion.
The predicted salary is between 19800 - 23850 £ per year.
We are seeking a compassionate, organized, and proactive Patient Navigator to join our healthcare team and serve as a vital link between patients and the care they need. The ideal candidate will have a strong understanding of community resources, excellent communication skills, and a deep commitment to improving patient outcomes and access to care.
What DHU can offer you:
- Location: Anstey Frith House, Glenfield, Leicester, LE3 8RN
- Working Patterns: Bank Contract, 12-month Fixed-Term Contract
- Competitive salary: DHU Band 2.0, £23,875 per annum (pro rata)
What your typical day looks like:
- Receiving telephone calls from healthcare professionals requiring access to the Service and process them in line with Local Procedures.
- Recording details of patients on the clinical system ensuring accuracy.
- Processing referrals from 111 making contact with patients and their carers to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements.
- Using the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centres.
- Ensuring that home visiting calls are dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements.
To be a successful Patient Navigator you’ll need:
- Educated to at least GCSE standard with a minimum of 3 GCSEs (including Maths/English) or equivalent.
- Experience of working with the public on the telephone and face to face.
- Experience of working in a team.
- Effective verbal and written communication skills.
- Ability to listen to and record information accurately.
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing
Health Cash Plan: After six months with us, you'll enjoy 24/7 GP access for you and your family. You'll also receive a free Level 1 Health Cash Plan from the Personal Group, covering dental, optical, and therapy costs to support your health and well-being whenever you need it.
Access to the DHU Hub: Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our enhanced Employee Assistance Programme.
NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence, allowing you to bring your existing pension pot and holiday allowance with you!
Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car.
Cycle to Work Scheme: In partnership with Halfords, this salary sacrifice scheme lets you spread the cost of a brand-new bike interest-free through your salary, making your commute healthier, greener, and more affordable.
Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy.
Referral Programme: Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme.
Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you! We can’t always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make!
Free Parking: We know how expensive public parking can be! Most of our sites offer free, secure parking for your vehicles.
We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you.
For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at Careers@DHUHealthCare.nhs.uk
At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve.
We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.
Patient Navigator employer: DHU Health Care
Contact Detail:
DHU Health Care Recruiting Team
Careers@DHUHealthCare.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator
✨Tip Number 1
Familiarise yourself with the local healthcare resources and services available in Leicester. Understanding the community landscape will help you demonstrate your knowledge during interviews and show that you're proactive about patient care.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves receiving calls from healthcare professionals and patients, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Network with current or former Patient Navigators or similar roles within the healthcare sector. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable for your preparation.
✨Tip Number 4
Be ready to discuss your teamwork experience. This role requires collaboration with various healthcare professionals, so having examples of how you've successfully worked in a team will strengthen your application.
We think you need these skills to ace Patient Navigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Patient Navigator position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in healthcare or customer service roles. Mention specific examples where you've demonstrated excellent communication skills and a commitment to patient care.
Showcase Your Skills: Clearly outline your skills that align with the job requirements, such as organisational abilities, teamwork, and effective verbal and written communication. Use bullet points for clarity and impact.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in the role and the organisation. Mention why you want to work at DHU Healthcare and how you can contribute to their mission.
How to prepare for a job interview at DHU Health Care
✨Show Your Compassion
As a Patient Navigator, empathy is key. Be prepared to share examples of how you've helped patients or clients in the past, demonstrating your ability to connect with them on a personal level.
✨Highlight Communication Skills
Effective communication is crucial in this role. During the interview, emphasise your experience in both verbal and written communication, and be ready to discuss how you handle difficult conversations with patients or healthcare professionals.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Prepare to talk about how you manage multiple tasks, prioritise responsibilities, and ensure accuracy in record-keeping, especially when processing referrals and appointments.
✨Familiarise Yourself with Community Resources
Understanding local resources is vital for a Patient Navigator. Research community services and be ready to discuss how you would utilise these resources to improve patient outcomes during your interview.
