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- Tasks: Be the friendly first point of contact for patients and manage appointments.
- Company: Join DHU Healthcare, where every role makes a difference.
- Benefits: Enjoy flexible working, NHS pension, wellbeing support, and career growth.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: Strong communication skills and a caring attitude are essential.
- Other info: Supportive environment with tailored training and diverse team culture.
The predicted salary is between 21000 - 25000 £ per year.
Keep urgent care running smoothly, every day.
**Location:** Anstey Frith House, Leicester Road, Glenfield, LE3 8RN
**Working Pattern:** Bank contract and 12-month fixed-term contract, 19.5 hours per week
**Salary:** DHU Band 2, £24,745 per annum (pro rata)
At DHU Healthcare, every role matters. Because every moment gives us the chance to make the difference – for patients, colleagues and communities. Wherever you join us, your compassion, commitment and skills will not only make all the difference in the moment today but also shape the care we deliver tomorrow.
With us, every moment matters. Our UEC teams deliver expert care 24/7, working together to respond quickly when it’s needed most.
As a Patient Navigator, you’ll be a welcoming first point of contact for patients and healthcare professionals. You’ll manage calls and referrals, book appointments and provide a professional reception service at Primary Care Centres, helping patients feel informed, supported and cared for.
You’ll need strong communication and admin skills, confidence using IT systems and the ability to stay calm under pressure. A caring, flexible approach is essential, and previous healthcare or customer-facing experience is an advantage, but not essential as full training will be provided.
We’ll support your health, happiness and future with benefits that put you first:
- Access to the NHS pension scheme (we’ll also honour your existing NHS pension pot and holiday entitlement if you’re transferring)
- Wellbeing support
- Flexible working options
- Career growth and development opportunities
With us, your development matters. Whether you’re starting out or ready for your next challenge, we offer clear pathways to help you grow with confidence wherever you are in your career. Essential training is tailored to your role, and support is always within reach – because we know that fulfilled colleagues deliver better care, stronger teamwork, and more impact. From coaching-led leadership through our Inspire programme, partnerships like the Integrated Urgent Care course with the University of Derby, and apprenticeships, we’ll help you develop in ways that matter to you. We encourage you to explore new skills and embrace opportunities.
We believe that when everyone feels valued, respected and supported, we can deliver the best care. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Volunteers, and military families, valuing their strength and dedication.
At DHU Healthcare, you’ll find a welcoming, supportive environment with wellbeing support, flexible options and career growth. Your career and contribution really matter – for you, for them, with us.
Apply today and start shaping the future of care.
Patient Navigator employer: DHU Health Care
Contact Detail:
DHU Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator
✨Tip Number 1
Get to know the company! Research DHU Healthcare and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Navigator, you'll need to be calm and clear under pressure. Try role-playing common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining DHU Healthcare. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Navigator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Patient Navigator role. We want to see how you can make a difference in our team!
Showcase Your Communication Skills: Since you'll be the first point of contact for patients, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Even if you don't have direct healthcare experience, any customer-facing roles can be relevant. Share examples that showcase your ability to stay calm under pressure and provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at DHU Health Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Patient Navigator does. Familiarise yourself with the key responsibilities like managing calls, booking appointments, and providing support to patients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Patient Navigator, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with others, especially in stressful situations. This could be from previous jobs or even volunteer work. Highlighting these skills will demonstrate your ability to stay calm and professional under pressure.
✨Emphasise Your Caring Nature
The role requires a compassionate approach, so think of instances where you've gone above and beyond to help someone. Whether it's in a healthcare setting or customer service, share stories that reflect your caring attitude. This will resonate well with the interviewers who value empathy in their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support staff wellbeing. This not only shows your interest in the position but also helps you gauge if the workplace aligns with your values and career goals.
