At a Glance
- Tasks: Lead clinical governance and patient safety strategies in a dynamic healthcare environment.
- Company: Join DHU Healthcare, a not-for-profit organisation dedicated to compassionate care.
- Benefits: Enjoy competitive salary, NHS pension, generous leave, and health insurance.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real difference in patient safety and quality of care.
- Qualifications: Clinical qualification and experience in governance within the NHS required.
Leicester / Derby £48,539 - £54,815
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees.
About the role
As a Head of Clinical Governance, you will be responsible for supporting the Clinical Director, Director of Nursing and Quality and Corporate Head of Clinical Governance in the implementation and management of the clinical governance strategy. The post holder will have specific responsibility for leading the development and implementation of the DHU Urgent Care patient safety strategy working in partnership with a broad range of Health Care partners.
The role involves the development of Clinical Governance and Patient safety activities across the patient journey. It includes developing the Quality Strategy across the Urgent Care services through the development of the Clinical Governance and patient safety agenda; managing local programmes, organisational Clinical Governance, and patient safety activities; leading serious / patient safety incident investigations (PSII’s), identifying opportunities for organisational learning, system improvement and patient safety.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviours, and principles:
- Compassionate – we show kindness, consideration and understanding in everything we do.
- Accomplished – we are available day and night, providing the best advice, care, and treatment for every individual.
- Respectful – we recognise the value that individual and team differences bring.
- Encouraging – we believe everyone matters, inspiring confidence in others.
Responsibilities:
- Lead the clinical governance strategy to ensure it is constantly updated to include relevant local and national requirements.
- Maintain quality patient care, identify patient safety issues, and identify learning outcomes / areas for improvement within DHU Urgent Care services.
- Lead the integrated governance team to ensure all clinical governance requests, complaints, incidents, patient feedback, coroner’s requests, and medico-legal issues are responded to in a timely manner.
- Lead the collation, investigation and response to patient complaints, feedback, compliments, serious incidents, and healthcare professional feedback.
- Manage incidents and complaints across DHU Urgent and Emergency Care (UEC) services ensuring compliance with national and other appropriate requirements.
- Ensure thorough investigations are undertaken for all serious / patient safety incident investigations.
- Promote incident reporting systems across clinical services and ensure incidents are reported, action taken, and outcomes monitored.
- Produce monthly clinical governance reports, quarterly quality reports and serious or patient safety incident investigation reports in a timely manner.
- Inform the Corporate Head of Clinical Governance and Executive Directors regarding the notification of serious / patient safety incident reports.
Essential Skills:
- Clinical professional qualification.
- Experience of working within a governance role for an NHS provider.
- Two years of working at a senior level in a health provider organisation.
- Four years’ experience in an NHS clinical or clinical governance / quality / risk management.
- Strong knowledge of clinical governance.
- Understanding of consent and confidentiality.
- Working knowledge of clinical risk management, clinical governance, effectiveness, and service quality issues.
- Broad understanding of the NHS and CQC external regulatory environment.
- Knowledge of professional codes of conduct.
- Experience of managing a team.
- Basic knowledge of NHS Complaints regulations.
In return, we can offer:
Joining DHU means you will receive some great benefits, including access to the NHS pension scheme, a generous annual leave allowance, incremental sick pay scheme, family friendly policies, and support for your health and wellbeing.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are actively promoted.
Job Types: Full-time, Permanent
Salary: £48,539.00-£54,815.00 per year
Work Location: In person
Head of Clinical Governance in Oldbury employer: DHU Health Care
DHU Healthcare is an exceptional employer, offering a supportive and compassionate work environment for its 2,500 employees. With a strong commitment to employee growth, we provide access to the NHS pension scheme, generous annual leave, and health benefits, all while fostering a culture of equity, diversity, and inclusion. Join us in making a meaningful impact on patient care across the West and East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clinical Governance in Oldbury
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like DHU Health Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at DHU Health Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like DHU Health Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of Clinical Governance in Oldbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at DHU Health Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at DHU Health Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to DHU Health Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at DHU Health Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at DHU Health Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research DHU Health Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
