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- Tasks: Lead NHS 111 services, ensuring high-quality care and operational excellence.
- Company: Join DHU Healthcare, a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Competitive salary, impactful leadership role, and a supportive culture.
- Why this job: Shape the future of urgent care and make a real difference in people's lives.
- Qualifications: Senior leadership experience in healthcare and strong governance skills required.
- Other info: Diverse and inclusive team committed to community impact and colleague wellbeing.
The predicted salary is between 89215 - 103129 £ per year.
Director of NHS 111 Services
Job Introduction: With us, every moment matters. At DHU Healthcare, our NHS 111 service is more than a number – it’s the voice of reassurance, the first point of contact, and often the start of someone’s urgent care journey. Every call is a chance to make a difference, and as Director of NHS 111 Services, you’ll lead the people and systems that make that possible. This is a rare opportunity to join DHU’s senior leadership team and shape one of the largest and most trusted NHS 111 services in the country. You’ll lead with purpose, compassion, and ambition – ensuring that every caller receives safe, timely, and high-quality care, while driving forward the innovation and collaboration that define our future.
About the role
Reporting directly to the Chief Operating Officer, you’ll provide strategic and operational leadership for our NHS 111 services across multiple regions. You’ll oversee large, complex 24/7 operations, guiding thousands of colleagues – from call handlers to clinicians – in delivering exceptional care and patient experience. You’ll also play a key role in system-wide transformation, building strong partnerships with Integrated Care Systems (ICSs), commissioners, regulators, and fellow providers. As part of our executive team, you’ll influence the urgent and integrated care agenda nationally, ensuring DHU remains a trusted, forward-thinking partner for the NHS.
About you
You’ll bring a proven track record of leading large-scale healthcare or urgent care operations within a call centre environment, with the strategic insight and operational acumen to balance day-to-day excellence and long-term system impact. You’ll be values-driven, collaborative, and deeply committed to quality, inclusion, and wellbeing. You’ll also have:
- Senior leadership experience in urgent, unscheduled, or integrated healthcare services and / or regulated call centre environments.
- Strong governance, assurance, and financial management skills.
- Proven success in service innovation, redesign, or digital transformation.
- The ability to inspire, empower, and develop large, diverse teams.
- A passion for partnership working and social value creation.
Why join us?
We’re a not-for-profit social enterprise with a clear purpose: to deliver outstanding, accessible healthcare for the communities we serve. Every surplus we generate is reinvested into patient care, colleague wellbeing, and community impact.
Benefits
• A purposeful leadership role with influence, visibility, and the opportunity to shape the future of urgent care.
• Better journeys, better care, and the confidence that every call matters.
• A culture built on compassion, collaboration, and shared pride – where you’ll be supported, respected, and inspired to lead with impact.
Additional information
With us, every person and every moment matters. We believe that when everyone feels valued, respected and supported, we can deliver the best care. Compassion, inclusion and purpose go hand in hand, which is why you’ll join a team that’s united by this purpose and driven to do more – together. We’re proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military families – recognising the strengths and dedication they bring. Respect, inclusion and belonging are core to who we are.
An up to date CV with supporting Cover Letter is required. Join us in shaping the future of urgent and integrated care. #IND4
Job Details
Location: Derby or Oldbury with regional travel
Contract: Permanent, Full-time
Salary: £109,944 – £126,764
Job Reference: dhuhealthcare / TP / 101 / 786
Closing Date: 26 January, 2026
Job Category: Leadership & Administrative Support
Business Unit: NHS 111
Posted on: 7 October 2025
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Director of NHS 111 Services employer: DHU Health Care
Contact Detail:
DHU Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of NHS 111 Services
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to NHS 111 services. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching DHU Healthcare thoroughly. Understand their values, mission, and recent initiatives. This will help you tailor your responses and show that you’re genuinely interested in shaping the future of urgent care with them.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led teams or driven change in healthcare settings. Be ready to share these during interviews to demonstrate your strategic insight and operational acumen.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re committed to joining our team and making a difference in the communities we serve.
We think you need these skills to ace Director of NHS 111 Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Director of NHS 111 Services role. Highlight your leadership experience in healthcare and any relevant achievements that showcase your ability to drive innovation and collaboration.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share your passion for urgent care and how your values align with ours. Don’t forget to mention your strategic insights and operational acumen!
Showcase Your Leadership Style: In both your CV and cover letter, emphasise your leadership style and how you inspire and empower teams. We want to see how you’ve successfully led diverse teams in the past and how you plan to do so in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our team and making a difference in urgent care!
How to prepare for a job interview at DHU Health Care
✨Know Your NHS 111 Inside Out
Before the interview, make sure you understand the NHS 111 service thoroughly. Familiarise yourself with its operations, challenges, and recent innovations. This will not only show your genuine interest but also help you articulate how your experience aligns with their mission.
✨Showcase Your Leadership Style
As a Director, your leadership style is crucial. Be prepared to discuss specific examples of how you've inspired and developed large teams in previous roles. Highlight your collaborative approach and how it has led to successful outcomes in urgent care settings.
✨Prepare for Strategic Questions
Expect questions about strategic planning and operational excellence. Think about how you've balanced day-to-day operations with long-term goals in past positions. Be ready to share insights on governance, assurance, and financial management in healthcare.
✨Emphasise Your Commitment to Inclusion
Given the emphasis on compassion and inclusion in the job description, be sure to discuss your commitment to these values. Share examples of how you've fostered an inclusive environment in your previous roles and how you plan to continue this at DHU Healthcare.
