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- Tasks: Be the friendly face at our practice, managing patient enquiries and appointments.
- Company: Join DHU Healthcare, a supportive team dedicated to excellent patient care.
- Benefits: Enjoy 25 days annual leave, health cash plan, and free parking.
- Why this job: Make a real difference in patients' lives while working in a diverse environment.
- Qualifications: Strong admin skills, IT proficiency, and previous healthcare experience required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 23875 - 23875 £ per year.
GP Receptionist/Administrator – Bowling Green Street Medical Practice, Leicester
Be the Friendly Face and Organised Heart of Our Practice with DHU Healthcare!
Do you have a passion for helping people, an eye for detail, and the ability to keep things running smoothly behind the scenes? DHU Healthcare is looking for a GP Receptionist/Administrator to join our welcoming team at Bowling Green Street Medical Practice, Leicester — playing a key role in delivering excellent patient experiences and supporting our clinical teams.
What DHU Healthcare Can Offer You:
Location: Bowling Green Street Medical Practice, Leicester, LE1 6AS
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Salary: £23,875 per annum (band 2)
Why Join DHU Healthcare?
Generous Annual Leave: 25 days + 8 bank holidays (increasing with service) — Pro Rata
Health Cash Plan: Free Level 1 cover after six months – includes dental, optical, therapies, and 24/7 GP access for you and your family
NHS Pension Scheme: Continue your contributions and retain NHS benefits
Car Lease Scheme: Hybrid and electric vehicles available through NHS Fleet Solutions
Cycle to Work Scheme: In partnership with Halfords
Employee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health support
Birthday Leave Guarantee: Take your birthday off or use the day another time
Free Parking: Available at most of our locations
Supportive, Inclusive Culture: We champion diversity, equity, and professional development
What Your Typical Day Looks Like:
Opening and preparing the reception area ready for patients from 8am, ensuring all systems and facilities are ready to go
Welcoming patients warmly, handling enquiries, and explaining surgery procedures
Managing telephone calls with professionalism — transferring to the right team member, recording requests for home visits, and offering follow-up calls to patients who did not attend
Booking, amending, and managing patient appointments
Handling incoming and outgoing correspondence, patient records, and daily post
Maintaining accurate data entry using SystmOne and other digital tools
Keeping the reception and waiting areas tidy, welcoming, and organised
Supporting clinical and management colleagues with administrative tasks as required
Following confidentiality and data protection protocols at all times
Assisting in closing procedures — securing the building, systems, and patient records
Reporting any issues, concerns, or notable incidents promptly to the Practice Manager
To Be a Successful GP Receptionist/Administrator, You’ll Need:
Essential:
High level of administration experience
Excellent communication and interpersonal skills
Strong IT skills, including Microsoft Word, Excel, and email systems
Accuracy, attention to detail, and good organisational skills
Ability to work independently and as part of a team
Flexibility to provide cover for colleagues when needed
Previous experience in a healthcare or GP practice setting
Knowledge of primary care systems, particularly SystmOne
Understanding of NHS processes and appointment systems
At DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve.
We are also proud to be a Forces-Friendly Employer, welcoming Veterans, Reservists, and military families into our workforce.
Ready to Join Our Team?
Apply today and bring your skills to a role where you’ll make a real difference to patients every day.
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Administrator/Receptionist employer: DHU Health Care
Contact Detail:
DHU Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Familiarise yourself with SystmOne and other primary care systems. Since this role requires strong IT skills, having a good understanding of these tools will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of NHS processes and appointment systems. Being able to discuss these topics confidently will show that you're well-prepared and genuinely interested in the role.
✨Tip Number 3
Prepare examples of how you've demonstrated excellent communication and interpersonal skills in previous roles. This will help you illustrate your ability to handle patient enquiries and work effectively within a team.
✨Tip Number 4
Show your passion for helping people by thinking of ways you can enhance patient experiences. Be ready to share your ideas during the interview to demonstrate your commitment to the role.
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the GP Receptionist/Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for helping people and your organisational skills. Use specific examples from your past experiences to demonstrate how you meet the essential criteria outlined in the job description.
Highlight Relevant Experience: Make sure to emphasise any previous administration or healthcare experience in your CV. Mention your familiarity with systems like SystmOne and your ability to handle patient records and appointments effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at DHU Health Care
✨Show Your People Skills
As a GP Receptionist/Administrator, you'll be the first point of contact for patients. Make sure to highlight your excellent communication and interpersonal skills during the interview. Share examples of how you've successfully handled patient enquiries or resolved conflicts in previous roles.
✨Demonstrate Your Organisational Skills
This role requires a high level of organisation. Be prepared to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to keep track of appointments and correspondence, showcasing your attention to detail.
✨Familiarise Yourself with SystmOne
Since knowledge of primary care systems like SystmOne is essential, take some time to research this software before your interview. If you have experience using it, be ready to discuss how you utilised it effectively in your previous roles.
✨Understand NHS Processes
Having a solid understanding of NHS processes and appointment systems will set you apart from other candidates. Brush up on these topics and be prepared to discuss how they relate to the role, demonstrating your commitment to providing excellent patient care.