At a Glance
- Tasks: Be the friendly face at our practice, managing patient enquiries and appointments.
- Company: Join DHU Healthcare, a supportive team dedicated to excellent patient care.
- Benefits: Enjoy 25 days annual leave, health cash plan, and free parking.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Make a real difference in patients' lives while working in a diverse environment.
- Qualifications: Strong admin skills, IT proficiency, and previous healthcare experience required.
The predicted salary is between 23875 - 23875 £ per year.
GP Receptionist/Administrator – Bowling Green Street Medical Practice, Leicester
Be the Friendly Face and Organised Heart of Our Practice with DHU Healthcare!
Do you have a passion for helping people, an eye for detail, and the ability to keep things running smoothly behind the scenes? DHU Healthcare is looking for a GP Receptionist/Administrator to join our welcoming team at Bowling Green Street Medical Practice, Leicester — playing a key role in delivering excellent patient experiences and supporting our clinical teams.
What DHU Healthcare Can Offer You:
Location: Bowling Green Street Medical Practice, Leicester, LE1 6AS
Contract: Permanent
Hours: Full-Time – 37.5 hours per week
Salary: £23,875 per annum (band 2)
Why Join DHU Healthcare?
Generous Annual Leave: 25 days + 8 bank holidays (increasing with service) — Pro Rata
Health Cash Plan: Free Level 1 cover after six months – includes dental, optical, therapies, and 24/7 GP access for you and your family
NHS Pension Scheme: Continue your contributions and retain NHS benefits
Car Lease Scheme: Hybrid and electric vehicles available through NHS Fleet Solutions
Cycle to Work Scheme: In partnership with Halfords
Employee Assistance Programme & Wellbeing Hub: Including shopping discounts and mental health support
Birthday Leave Guarantee: Take your birthday off or use the day another time
Free Parking: Available at most of our locations
Supportive, Inclusive Culture: We champion diversity, equity, and professional development
What Your Typical Day Looks Like:
Opening and preparing the reception area ready for patients from 8am, ensuring all systems and facilities are ready to go
Welcoming patients warmly, handling enquiries, and explaining surgery procedures
Managing telephone calls with professionalism — transferring to the right team member, recording requests for home visits, and offering follow-up calls to patients who did not attend
Booking, amending, and managing patient appointments
Handling incoming and outgoing correspondence, patient records, and daily post
Maintaining accurate data entry using SystmOne and other digital tools
Keeping the reception and waiting areas tidy, welcoming, and organised
Supporting clinical and management colleagues with administrative tasks as required
Following confidentiality and data protection protocols at all times
Assisting in closing procedures — securing the building, systems, and patient records
Reporting any issues, concerns, or notable incidents promptly to the Practice Manager
To Be a Successful GP Receptionist/Administrator, You’ll Need:
Essential:
High level of administration experience
Excellent communication and interpersonal skills
Strong IT skills, including Microsoft Word, Excel, and email systems
Accuracy, attention to detail, and good organisational skills
Ability to work independently and as part of a team
Flexibility to provide cover for colleagues when needed
Previous experience in a healthcare or GP practice setting
Knowledge of primary care systems, particularly SystmOne
Understanding of NHS processes and appointment systems
At DHU Healthcare, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered. We welcome applications from all individuals and communities we serve.
We are also proud to be a Forces-Friendly Employer, welcoming Veterans, Reservists, and military families into our workforce.
Ready to Join Our Team?
Apply today and bring your skills to a role where you’ll make a real difference to patients every day.
Administrator/Receptionist in Leicester employer: DHU Health Care
DHU Healthcare is an exceptional employer, offering a supportive and inclusive work culture at Bowling Green Street Medical Practice in Leicester. With generous annual leave, a comprehensive health cash plan, and opportunities for professional development, employees are empowered to thrive while making a meaningful impact on patient care. Join our dedicated team and enjoy unique benefits like birthday leave and free parking, all while contributing to a diverse and dynamic healthcare environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist in Leicester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like DHU Health Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at DHU Health Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like DHU Health Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administrator/Receptionist in Leicester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at DHU Health Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at DHU Health Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to DHU Health Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at DHU Health Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at DHU Health Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research DHU Health Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
