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- Tasks: Join us as a Receptionist/Administrator, managing patient interactions and supporting our healthcare team.
- Company: DHU Urgent Care is a non-profit provider of urgent care services in Leicester, dedicated to community health.
- Benefits: Enjoy flexible hours, professional development opportunities, and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a compassionate and dynamic team.
- Qualifications: Previous admin experience and IT skills are essential; healthcare experience is a plus.
- Other info: A valid driving license is required for occasional travel between DHU locations.
The predicted salary is between 24000 - 36000 £ per year.
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DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hours services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million. Leicester City Health is a GP Federation working to ensure the sustainability of primary care and improve patient services in Leicester City. The two organisations have come together to co-deliver primary care services in Leicester City.
This post provides a wide range of medical reception and clerical work support. The role requires a good working knowledge of Primary care & Urgent Care, including a computerised clinic system (e.g. SystemOne).
A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service.
The post holder will participate in promoting and advancing DHU Health Care CIC.
Key Success Measures
- Caring & Compassion – We will actively listen to understand and empathise with others’, with a desire support both patients and colleagues.
- Always Professional – We will be accountable for consistently delivering high quality healthcare for our patients
- Respect & Dignity – We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient’s dignity and must ensure it is never compromised.
- Everyone Matters – We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies.
Key Areas of Responsibility & Accountability
- Depending on your base location there may be a need to open all doors, start the computers, ensure that the reception is ready to receive patients from 8am, as required, reporting any issues to the Practice Manager or GP Lead and Operations Manager.
- To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left.
- To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.
- To receive and record incoming calls accurately and transferring calls as appropriate to Doctors, Nurses, the Practice Manager and other staff.
- Comfort call patients if DNA
- To receive and record requests for home visits, following the protocol for this.
- To receive patients, dealing with their enquiries and explaining surgery procedures.
- To make new and follow-up appointments and deal efficiently with appointment bookings.
- To extract patient records as required.
- To check daily mail, extract and file any other relevant documents.
- To summarise patient records, following protocol.
- To undertake all aspects of data entry.
- To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on.
- To maintain the waiting area in a neat and tidy condition.
- To provide a positive image of the organisation.
- To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development.
- To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
- To adhere to all DHU Health Care CIC Policies and Procedures as necessary.
- To maintain confidentiality of information relating to patients, clients, staff and other users of the services.
- To undertake any other duties commensurate with the role, within the bounds of his/her own competence.
- As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
- Any other reasonable duties as required from time to time.
Person Specification
The job holder will have;
- High level of Administration experience
- Previous experience in a health care environment desirable
- Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media
- Accuracy and attention to detail
- IT literacy skills in Word, Excel, PowerPoint
- Flexible & adaptable to meet changing needs of service
Skills and Knowledge
- Self-motivated, able to work without supervision, using own initiative to complete tasks
- Well-developed influencing skills combined with a facilitative and supportive style of working
- Ability to prioritise work and meet deadlines
- Good interpersonal and communication skills
- Evidence of commitment to continuing professional development (CPD)
Personal Qualities
- Good team player able to work within a multi-disciplinary team
- Ability to work under own initiative
- High level of interpersonal skills
- Adhere to the Confidentiality Code and Data Protection Regulations
Other
- Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions
- Flexibility to meet service/Rota needs including annual leave and sickness cover
- Requirement to meet DBS and other checks that must be satisfactory to DHU Health Care CIC Urgent Care Division (Leicestershire) recruitment process
Behavioral Skills
- Caring & Compassion – Putting patients interests at the heart of everything we do
- Always Professional – Demonstrate excellence in everything we do
- Respect and Dignity – Everyone has the right to respect and dignity
- Everyone Matters – Placing our colleagues and patients at the heart of the organisation
Values, behaviours and principles
We are always:
- Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities
- Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual
- Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences
- Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas
Diversity
DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination
Safeguarding
DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.
Infection Prevention & Control
Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.
Acknowledgment
I acknowledge receipt and confirm my understanding and acceptance of the responsibilities specified in my Job Description.
Please Note: If you are unclear of any requirement in this document obtain clarification from your line manager.
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Receptionist / Administrator employer: DHU Health Care CIC
Contact Detail:
DHU Health Care CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, like SystemOne. If you can demonstrate your proficiency in this system during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Research DHU Health Care CIC and Leicester City Health to understand their values and mission. Tailoring your conversation to reflect their commitment to compassion and professionalism will help you stand out as a candidate who aligns with their ethos.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to work under pressure and manage multiple tasks. Highlighting your organisational skills and adaptability will resonate well with the demands of a busy reception environment.
✨Tip Number 4
Practice your communication skills, especially in handling difficult situations or patient inquiries. Being able to convey empathy and professionalism in your responses will be crucial in a healthcare setting, so consider role-playing scenarios with a friend.
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Receptionist/Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous administrative or healthcare experience in your CV and cover letter. Mention specific tasks you've handled that relate to the duties outlined, such as managing patient records or handling calls.
Showcase Your Skills: Make sure to include your IT literacy and communication skills in your application. Provide examples of how you've used these skills effectively in past roles, especially in a healthcare setting.
Express Your Values: In your cover letter, reflect on the values of DHU Health Care CIC, such as compassion and professionalism. Share personal anecdotes that demonstrate your commitment to these values in your work.
How to prepare for a job interview at DHU Health Care CIC
✨Know the Organisation
Familiarise yourself with DHU Urgent Care and Leicester City Health. Understand their mission, values, and the services they provide. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Highlight Relevant Experience
Be prepared to discuss your previous administrative experience, especially in a healthcare setting. Share specific examples of how you've managed reception duties, handled patient enquiries, or used computerised systems like SystemOne.
✨Demonstrate Interpersonal Skills
Since the role requires strong communication and interpersonal skills, think of examples where you've effectively interacted with patients or colleagues. Show that you can listen actively and respond with empathy, aligning with the organisation's values of caring and compassion.
✨Prepare for Scenario Questions
Anticipate questions that may involve handling difficult situations, such as managing an upset patient or prioritising tasks during busy periods. Practising your responses will help you convey your problem-solving abilities and adaptability.
