At a Glance
- Tasks: Handle NHS 111 calls, from prescriptions to emergencies, in a fast-paced environment.
- Company: Join DHU Healthcare, a not-for-profit organisation providing vital NHS services across the West Midlands.
- Benefits: Enjoy flexible shifts, a Welcome Award up to £2,200, and perks like free tea and coffee.
- Other info: Comprehensive training provided, with opportunities for career progression within the NHS.
- Why this job: Make a real difference in patient care while working in a supportive, award-winning team.
- Qualifications: Customer service experience, excellent communication skills, and a caring attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
NHS 111 Health Advisor (Call Handler)
Company: DHU Healthcare
Location: Derby
Contract: Full-Time / Part-Time
DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!
About us:
DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.
We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million.
A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!*
Job summary:
We are looking for professional, resilient individuals who want to make a difference!
Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.
This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.
If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!
Person Specification:
Additional Info:
About us:
At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!
Benefits Package:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
NHS 111 Health Advisor - Derby employer: DHU Health Care CIC
DHU Healthcare is an outstanding employer, offering a supportive and compassionate work environment for its Health Advisors in Derby. With a commitment to employee growth through comprehensive training and career development opportunities, staff enjoy a range of benefits including NHS service recognition, health membership perks, and flexible shift patterns. Join our award-winning team and make a meaningful impact on the lives of patients while enjoying job security and a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Derby
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like DHU Health Care CIC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at DHU Health Care CIC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like DHU Health Care CIC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace NHS 111 Health Advisor - Derby
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at DHU Health Care CIC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at DHU Health Care CIC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to DHU Health Care CIC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at DHU Health Care CIC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at DHU Health Care CIC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research DHU Health Care CIC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
