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- Tasks: Handle NHS 111 calls, from prescriptions to emergencies, in a fast-paced environment.
- Company: Join DHU Healthcare, a not-for-profit organisation providing vital NHS services across the West Midlands.
- Benefits: Enjoy flexible shifts, a Welcome Award up to £2,200, and perks like free tea and coffee.
- Why this job: Make a real difference in patient care while working in a supportive, award-winning team.
- Qualifications: Customer service experience, excellent communication skills, and a caring attitude are essential.
- Other info: Comprehensive training provided, with opportunities for career progression within the NHS.
The predicted salary is between 28800 - 43200 £ per year.
Job description
NHS 111 Health Advisor (Call Handler)
Company: DHU Healthcare
Location: Derby
Contract: Full-Time / Part-Time
DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!
About us:
DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.
We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million.
A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!*
Job summary:
We are looking for professional, resilient individuals who want to make a difference!
Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.
This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.
If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!
Person Specification:
Additional Info:
About us:
At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!
Benefits Package:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
NHS 111 Health Advisor - Derby employer: DHU Health Care CIC
Contact Detail:
DHU Health Care CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor - Derby
✨Tip Number 1
Familiarise yourself with the NHS 111 Pathways system. Understanding how this system works will not only help you during the interview but also demonstrate your commitment to the role and your proactive approach to learning.
✨Tip Number 2
Showcase your customer service skills in your conversations. When networking or speaking with current employees, highlight your experience in handling challenging situations and how you maintained a calm and professional attitude.
✨Tip Number 3
Connect with current or former Health Advisors at DHU Healthcare on platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the application process.
✨Tip Number 4
Prepare for situational questions that may arise during interviews. Think of examples from your past where you've demonstrated resilience, empathy, and attention to detail, as these are key traits for a Health Advisor.
We think you need these skills to ace NHS 111 Health Advisor - Derby
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the NHS 111 Health Advisor position. Tailor your application to highlight how your skills and experiences align with what DHU Healthcare is looking for.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, especially in fast-paced environments. Use specific examples to demonstrate your communication skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing care and your motivation to join DHU Healthcare. Mention the Welcome Award and how it reflects the company's commitment to valuing its staff.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at DHU Health Care CIC
✨Show Your Empathy
As a Health Advisor, you'll need to demonstrate empathy and understanding. During the interview, share examples of how you've handled difficult customer service situations with compassion and care.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss your previous experiences where you successfully communicated complex information clearly and concisely, especially over the phone.
✨Demonstrate Attention to Detail
This position requires great attention to detail. Bring up instances where your meticulous nature helped prevent errors or improved outcomes in your past roles, particularly in high-pressure environments.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations you might face as a Health Advisor, such as prioritising calls or managing emergencies.
