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- Tasks: Handle diverse calls, from prescriptions to emergencies, ensuring patient care.
- Company: Join the NHS and be part of a team making a real difference.
- Benefits: Enjoy NHS pension, health membership, professional development, and free refreshments.
- Why this job: Make an impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Flexible shifts with comprehensive training and smart casual dress code.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for professional, resilient individuals who want to make a difference! Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or, in more serious cases, dispatching an ambulance. This opportunity is a challenging, fast‑paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and healthcare professionals. If you have excellent customer‑service skills and a passion for delivering expert patient care we would like to hear from you!
Person Specification
- Previous experience within Customer Service
- Excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Additional Information
We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week. We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors.
Benefits Package
- NHS pension scheme
- NHS continuous service recognition (for holiday and sickness entitlements)
- Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
- Opportunities for on‑going professional development
- Smart Casual Work Attire
- Free tea and coffee
- Free parking!
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
NHS 111 Health Advisor - Derby employer: DHU Health Care CIC
Contact Detail:
DHU Health Care CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor - Derby
✨Tip Number 1
Get to know the NHS 111 Pathways system before your interview. Familiarise yourself with how it works and the types of calls you might handle. This will show that you're proactive and genuinely interested in the role!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate call scenarios. This will help you stay calm under pressure and demonstrate your excellent telephone manner during the interview.
✨Tip Number 3
Show off your empathy and caring attitude. Think of examples from your past experiences where you've provided exceptional customer service or support. This will highlight your passion for delivering expert patient care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace NHS 111 Health Advisor - Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NHS 111 Health Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference!
Showcase Your Communication Skills: Since you'll be dealing with a variety of calls, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your telephone manner and ability to handle pressure.
Emphasise Empathy and Care: This role is all about providing safe and effective care. Make sure to include examples that showcase your caring attitude and professional approach. We love seeing candidates who are passionate about patient care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DHU Health Care CIC
✨Know the NHS 111 Pathways System
Familiarise yourself with the NHS 111 Pathways system before your interview. Understanding how it works and the types of calls you might handle will show your commitment to the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you dealt with difficult situations or provided exceptional care, as these stories will resonate well with the interviewers.
✨Demonstrate Empathy and Calmness
In a fast-paced environment like this, it's crucial to convey your ability to remain calm under pressure. Practice scenarios where you had to manage stress while maintaining a caring attitude, as this is key for a Health Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other during busy shifts. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
