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- Tasks: Manage calls and provide calm care using the NHS 111 Pathways system.
- Company: Reputable healthcare organisation in the East Midlands.
- Benefits: NHS pension scheme, comprehensive training, and ongoing professional development.
- Why this job: Make a difference in people's lives while developing your skills in healthcare.
- Qualifications: Customer service experience and excellent communication skills.
- Other info: Flexible shift patterns and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare organization in the East Midlands is seeking Health Advisors to manage a variety of calls using the NHS 111 Pathways system. The ideal candidates will have customer service experience, excellent communication skills, and a caring professional attitude.
Responsibilities include handling prescription orders and escalating cases as needed.
This position offers various shift patterns, a comprehensive training course, and a range of benefits including an NHS pension scheme and ongoing professional development.
NHS 111 Health Advisor: Calm Care & Call Triage employer: DHU Health Care CIC
Contact Detail:
DHU Health Care CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Health Advisor: Calm Care & Call Triage
✨Tip Number 1
Make sure you research the NHS 111 Pathways system before your interview. Understanding how it works will show that you're genuinely interested in the role and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling different types of calls. This will help you feel more confident during the real deal.
✨Tip Number 3
Don’t forget to highlight your customer service experience in interviews. Share specific examples of how you've handled challenging situations with care and professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace NHS 111 Health Advisor: Calm Care & Call Triage
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We want to see how you've handled calls or queries in the past, so share specific examples that showcase your communication skills and caring attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the NHS 111 Health Advisor role. Mention how your skills align with the responsibilities listed in the job description, especially around managing calls and handling prescriptions.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for helping others shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at DHU Health Care CIC
✨Know the NHS 111 Pathways System
Familiarise yourself with the NHS 111 Pathways system before your interview. Understanding how it works and its importance in managing calls will show your commitment to the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you handled difficult calls or provided exceptional care, as this will demonstrate your ability to manage a variety of calls effectively.
✨Communicate Clearly and Calmly
During the interview, practice clear and calm communication. This is crucial for a Health Advisor role, so make sure to articulate your thoughts well and maintain a composed demeanour, even when discussing challenging scenarios.
✨Express Your Caring Attitude
Convey your caring professional attitude throughout the interview. Share your passion for helping others and how you approach patient care, as this aligns perfectly with the values of the healthcare organisation.
