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- Tasks: Provide 2nd/3rd line IT support and troubleshoot tech issues.
- Company: Join a growing organisation in the IT & Telecoms sector.
- Benefits: Flexible shifts, competitive pay, and opportunities for skill development.
- Why this job: Be part of a dynamic team solving real tech challenges every day.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Work across the East Midlands with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Due to the expansion of our organisation, our IT & Telecoms Department are recruiting an IT 2nd level Technician. The role will be primarily focused on delivering 2nd / 3rd line support and operational maintenance across all technologies employed by DHU, working closely with 3rd party partners to resolve incidents and problems.
Working as part of a shift rota providing on-site IT services 7 days a week including bank holidays and as part of an on-call rota. The role will be primarily focused on managing, maintaining, troubleshooting and resolving issues relating to end user desktop, end user infrastructure environment, fixed telephony and mobile telephony equipment at DHU location throughout the East Midlands.
Cover for 1st line support duties will also be undertaken when there are no other IT staff available.
IT 2nd Line Technician employer: DHU Health Care CIC
Contact Detail:
DHU Health Care CIC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd Line Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in 2nd line support. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and your experience with end user desktop support. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your teamwork skills! Since you’ll be working closely with 3rd party partners, showing that you can collaborate effectively will set you apart from other candidates. We all know how important communication is in IT!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT 2nd Line Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the IT 2nd Line Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your troubleshooting and support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at DHU Health Care CIC
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description. Familiarise yourself with 2nd and 3rd line support processes, as well as troubleshooting techniques for end user desktop and telephony equipment. Being able to discuss specific tools and systems will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, especially those involving collaboration with third-party partners. Highlight your approach to diagnosing issues and how you effectively communicated solutions. This will demonstrate your ability to handle the responsibilities of the role.
✨Understand the Shift Rota
Since the role involves working shifts and being part of an on-call rota, be ready to discuss your flexibility and willingness to work during weekends and bank holidays. Showing that you’re committed to providing support whenever needed will make a positive impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT & Telecoms Department's current challenges or future projects. This not only shows your interest in the role but also gives you insight into how you can contribute to the team’s success.
