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DHU Health Care CIC

GP Reception / Administration

Loughborough Full-Time 24000 - 36000 £ / year (est.) No home office possible

At a Glance

Tasks: Support clinical staff and patients with reception duties in a busy healthcare environment.
Company: Join DHU Health Care CIC, a non-profit provider of urgent care services in Leicestershire.
Benefits: Enjoy flexible hours, professional development opportunities, and a supportive team culture.
Why this job: Make a real impact by helping patients while gaining valuable experience in healthcare.
Qualifications: No prior medical experience required; just bring your IT skills and a caring attitude.
Other info: Must be adaptable and willing to travel to different DHU locations as needed.

The predicted salary is between 24000 - 36000 £ per year.

Job description

Job Description & Person Specification

Position:

Receptionist

Division:

LLR

Location:

OOH – Hubs

Reporting to:

Lead Receptionist / Operations Manager

Purpose of the Role

DHU Urgent Care (LLR) CIC is a non-profit making provider of urgent care and out of hour’s services within Leicester, Leicestershire and Rutland (LLR), a population of just over one million.

This post provides reception support to clinical staff and Patients. The role requires a good working knowledge of reception duties preferably in a medical setting but not essential. A good level of Information Technology skills required as the service uses a computerised clinic system (e.g. SystmOne).

A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service.

The post holder will participate in promoting and advancing DHU Health Care CIC.

Key Success Measures

Caring & Compassion – We will actively listen to understand and empathise with others’, with a desire support both patients and colleagues.

Always Professional – We will be accountable for consistently delivering high quality healthcare for our patients

Respect & Dignity – We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patient’s dignity and must ensure it is never compromised.

Everyone Matters – We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies.

Key Areas of Responsibility & Accountability

Depending on your base location there is a requirement to open and close the doors of the Hub in readiness for the clinicians starting their shifts.

To make ready the reception area to receive patients from first appointment time reporting any issues to the relevant person.

The reception area needs to be cleaned in accordance with the reception checklist and any resources need to be stocked ready for patient care. I.e. Urine sample pots.

The Computer in reception and in each Consultation room needs to be turned on and ready for patient appointments.

Each Consultation room needs to be cleaned in accordance with the Clinic room checklist and any resources need to be stocked ready for patient care. I.e. Examination couch ready and ensure there is enough couch roll for the shift.

The Clinician equipment box and trolley needs to be checked and each Clinician will need to sign the equipment out. When Clinician has finished shift the box needs to be checked for all equipment and the Clinician and receptionist needs to sign to confirm all equipment returned.

Prescriptions need to be made available for each prescribing Clinician.

All PPE needs to be restocked and made available on trolleys ready for each Clinician

Emergency equipment i.e. Resus bag, DE fib is to be collected from the store room and placed in an accessible place for all Clinicians.

To comply with all Infection Control guidelines and ensure that the 3 hour touch point cleaning is carried out and recorded in the checklist

To undertake reception duties as required, during the hours of duty, greeting and managing patients in a courteous and appropriate manner.

To receive and record incoming calls from Fosse House, other organisations i.e. Bed Bureau and colleagues accurately and transferring calls as appropriate to Clinicians and other staff.

Comfort call patients if DNA

To receive patients, dealing with their enquiries and explaining hub procedures i.e. infection control protocol.

To ensure all systm one processes and procedures are completed. I.e. arriving patients, merging 111 letters, completing discharge letters, and sending discharge summary tasks.

To review incoming patient appointments and recording symptoms.

To alert the Clinicians if appropriate patients are booked.

To register a new patient and make an appointment if required to do so.

To ensure the reception area and back office is kept tidy and ready for use by incoming colleagues and that information about any unresolved, outstanding or urgent matters is passed on.

To maintain the waiting area in a neat and tidy condition and to ensure infection control protocol is adhered to.

To assist the Clinician as requested in Chaperone duties.

To complete all Mandatory training and to ensure renewal dates are adhered to.

To assist the Clinician as requested in emergency requirements administering first aid as directed.

To assist the Clinician as requested by telephoning emergency services, bed bureau etc.

Print Patient summary letters for referral to ED as requested.

To provide a positive image of the organisation.

To maintain his/her own professional competence in accordance with professional requirements, detailed in an annual Personal Development Plan that demonstrates a continued commitment to training and development.

To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.

To adhere to all DHU Health Care CIC Policies and Procedures as necessary.

To maintain confidentiality of information relating to patients, clients, staff and other users of the services.

To undertake any other duties commensurate with the role, within the bounds of his/her own competence.

To lock all doors and cabinets, close all windows and close down the computers at the end of the day, ensuring all patients have left.

To ensure all equipment is stored away and Prescriptions and Medicines made secure.

As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.

Any other reasonable duties as required from time to time.

Person Specification

The job holder will have;

High level of reception experience

Previous experience in a health care environment desirable

Computer experience (e.g. Word/Excel and other packages) as well as email systems and other electronic media

Accuracy and attention to detail

IT literacy skills in Word, Excel, PowerPoint

Flexible & adaptable to meet changing needs of service

Skills and Knowledge

Self-motivated, able to work without supervision, using own initiative to complete tasks

Well-developed influencing skills combined with a facilitative and supportive style of working

Ability to prioritise work

Good interpersonal and communication skills

Evidence of commitment to continuing professional development (CPD)

Personal Qualities

Good team player able to work within a multi-disciplinary team

Ability to work under own initiative

High level of interpersonal skills

Adhere to the Confidentiality Code and Data Protection Regulations

Other

Full valid driving license and use of a vehicle and able to travel to other DHU bases on occasions

Flexibility to meet service/Rota needs including annual leave and sickness cover

Requirement to meet DBS and other checks that must be satisfactory to DHU Health Care CIC Urgent Care Division (Leicestershire) recruitment process

Behavioral Skills

Caring & Compassion – Putting patients interests at the heart of everything we do

Always Professional – Demonstrate excellence in everything we do

Respect and Dignity – Everyone has the right to respect and dignity

Everyone Matters – Placing our colleagues and patients at the heart of the organisation

Values, behaviours and principles

We are always:

Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people and communities

Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care and treatment for every individual

Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences

Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas

Diversity

DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination

Safeguarding

DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Infection Prevention & Control

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

Acknowledgment

I acknowledge receipt and confirm my understanding and acceptance of the responsibilities specified in my Job Description.

Please Note: If you are unclear of any requirement in this document obtain clarification from your line manager.

GP Reception / Administration employer: DHU Health Care CIC

DHU Health Care CIC is an exceptional employer located in Loughborough, dedicated to providing high-quality urgent care services. With a strong commitment to employee development and a supportive work culture, staff are encouraged to grow their skills while making a meaningful impact on the community. The organisation values compassion, professionalism, and respect, ensuring that every team member feels valued and empowered in their role.

Contact Detail:

DHU Health Care CIC Recruiting Team

View DHU Health Care CIC Profile

StudySmarter Expert Advice 🤫

We think this is how you could land GP Reception / Administration

✨Tip Number 1

Familiarise yourself with the SystmOne system, as it's crucial for managing patient records and appointments. If you can demonstrate your understanding of this software during the interview, it will show that you're ready to hit the ground running.

✨Tip Number 2

Highlight any previous experience in a healthcare setting, even if it's not directly related to reception work. This will help you stand out as someone who understands the importance of patient care and confidentiality.

✨Tip Number 3

Prepare to discuss how you embody the values of caring, professionalism, and respect. Think of specific examples from your past experiences where you've demonstrated these qualities, as they align closely with the role's requirements.

✨Tip Number 4

Show your flexibility and adaptability by being ready to discuss how you've handled changing priorities in previous roles. This is particularly important in a fast-paced environment like healthcare, where needs can shift rapidly.

We think you need these skills to ace GP Reception / Administration

Reception Experience

Customer Service Skills

Information Technology Proficiency

Attention to Detail

Communication Skills

Interpersonal Skills

Ability to Prioritise Work

Self-Motivation

Flexibility and Adaptability

Knowledge of Infection Control Protocols

Confidentiality and Data Protection Awareness

Teamwork and Collaboration

First Aid Knowledge

Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in reception or administration, especially in a healthcare setting. Emphasise any IT skills and familiarity with systems like SystmOne, as these are crucial for the role.

Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent patient care and your commitment to the values of DHU Health Care CIC. Mention specific examples of how you've demonstrated caring and compassion in previous roles.

Highlight Relevant Skills: Clearly outline your interpersonal and communication skills, as well as your ability to work under pressure. These qualities are essential for managing patient enquiries and supporting clinical staff effectively.

Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is vital in a medical reception role.

How to prepare for a job interview at DHU Health Care CIC

✨Show Your Compassion

During the interview, emphasise your ability to listen and empathise with patients and colleagues. Share examples of how you've demonstrated caring and compassion in previous roles, as this aligns closely with the values of DHU Health Care CIC.

✨Demonstrate IT Proficiency

Since the role requires a good level of IT skills, be prepared to discuss your experience with computerised systems like SystmOne. If possible, mention specific software you’ve used and how you’ve applied it in a healthcare setting.

✨Highlight Teamwork Skills

The job involves working within a multi-disciplinary team, so be ready to talk about your experiences collaborating with others. Provide examples of how you’ve contributed to a team environment and supported your colleagues.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage patient enquiries or deal with emergencies, and explain your thought process and actions taken.

GP Reception / Administration

DHU Health Care CIC

Location: Loughborough

GP Reception / Administration

Loughborough

Full-Time

24000 - 36000 £ / year (est.)
DHU Health Care CIC

50-100

View DHU Health Care CIC Profile

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GP Reception / Administration

At a Glance

GP Reception / Administration employer: DHU Health Care CIC

StudySmarter Expert Advice 🤫

✨Tip Number 1

✨Tip Number 2

✨Tip Number 3

✨Tip Number 4

We think you need these skills to ace GP Reception / Administration

Some tips for your application 🫡

How to prepare for a job interview at DHU Health Care CIC

GP Reception / Administration

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