At a Glance
- Tasks: Handle calls, provide patient care, and escalate emergencies as needed.
- Company: Join DHU Healthcare, a not-for-profit with an outstanding reputation.
- Benefits: Enjoy a Welcome Award, NHS pension, health membership, and flexible shifts.
- Other info: Comprehensive training and opportunities for career growth await you!
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Company: DHU Healthcare
Location: Chesterfield
Contract: Full-Time / Part-Time
DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!
About us:
DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire, Nottinghamshire, Leicester, Leicestershire & Rutland, Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million. A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.
We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!
Job summary:
We are looking for professional, resilient individuals who want to make a difference! Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance. This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals. If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!
Person Specification:
- Previous experience within Customer Service
- Possess excellent communication skills and telephone manner
- Work quickly and accurately under pressure
- Demonstrate a caring and professional attitude at all times
- Be motivated, passionate, positive, resilient and determined to provide the best care
- Excellent attention to detail
Additional Info:
We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week. We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors.
At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!
Benefits Package:
- NHS pension scheme
- NHS continuous service recognition (for holiday and sickness entitlements)
- Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
- Opportunities for on-going professional development
- Smart Casual Work Attire
- Free tea and coffee
- Free parking!
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
NHS 111 Health Advisor - Chesterfield in Derby employer: DHU Health Care CIC
DHU Healthcare is an outstanding employer, offering a supportive and compassionate work environment for Health Advisors in Chesterfield. With a commitment to employee growth through comprehensive training and career development opportunities, alongside a generous benefits package including NHS pension scheme and health memberships, DHU ensures that its staff feel valued and secure in their roles. Join a dedicated team making a real difference in the community while enjoying a flexible work-life balance and a culture that prioritises well-being.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Chesterfield in Derby
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at DHU Health Care CIC for the NHS 111 Health Advisor - Chesterfield role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace NHS 111 Health Advisor - Chesterfield in Derby
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with DHU Health Care CIC, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at DHU Health Care CIC, and how you can make a difference!
How to prepare for a job interview at DHU Health Care CIC
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at DHU Health Care CIC.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like DHU Health Care CIC appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how DHU Health Care CIC supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
