Do you love live music, enjoy helping people, and thrive in a busy environment? Rock City is looking for a Customer & Venue Assistant to join our team and play a key role in supporting both our customers and our venue operations.
This role will be 25-30 hour a week working daytime hours.
What you'll be doing
- Responding to customer enquiries via phone and email.
- Helping customers and staff resolve day-to-day issues.
- Managing lost property and assisting with its return.
- Handling customer feedback and complaints.
- Supporting venue administration and paperwork.
- Assisting with deliveries, post and office supplies.
- Supporting contractors and visitors on site.
- Assisting with accident and incident administration.
- Helping organise staff events and celebrations.
What we're looking for
- A positive, friendly and professional attitude.
- Excellent communication and organisational skills.
- The ability to work independently and use your own initiative.
- Good working knowledge of Microsoft Office applications.
- A passion for live music and the entertainment industry.
- Previous customer service experience is desirable but not essential.
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Customer And Venue Assistant in Nottingham employer: DHP Family
Rock City in Nottingham is an excellent employer, offering a vibrant work culture where teamwork and positivity are at the forefront. With comprehensive training and ongoing support, employees have ample opportunities for personal growth while working in a dynamic live music environment that values friendly service and guest satisfaction.
