At a Glance
- Tasks: Deliver exceptional hospitality and create memorable dining experiences for guests.
- Company: Join a leading hotel brand that values respect and kindness.
- Benefits: Enjoy free meals, discounts, career development, and a supportive work environment.
- Other info: Opportunities for internal transfers within Marriott's global network.
- Why this job: Be part of a dynamic team and grow your career in the hospitality industry.
- Qualifications: Customer service experience preferred; no specific certifications required.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.
What is in it for you
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
- Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
- Take and serve orders accurately, adhering to quality and presentation standards.
- Provide detailed information about menu items, including ingredients and preparation methods.
- Maintain cleanliness and organisation in the dining area and service stations.
- Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Promote restaurant services and specials to enhance guest experience and drive sales.
- Follow safety and hygiene protocols to ensure a safe working environment.
- Assist with inventory management and restocking supplies as needed.
- Support team members and collaborate to achieve common goals.
Safety and Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
F&B Associate employer: DHNEW - Food & Beverage
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a robust pension scheme, and extensive career development opportunities, employees are empowered to grow within a globally recognised brand. Join a dynamic team where your contributions are valued, and enjoy unique perks such as discounts across 140 countries, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that F&B Associate role.
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and bring your A-game. First impressions matter, so make sure you look the part of a dedicated F&B Associate ready to deliver exceptional hospitality.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle guest complaints or promote restaurant specials. Practising your responses will help you feel more confident and ready to shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities to join our amazing team at Marriott.
We think you need these skills to ace F&B Associate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the F&B Associate role. Highlight any customer service experience and skills that align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Be Professional Yet Friendly:Your written application should reflect the warm and friendly demeanour we value at StudySmarter. Use a professional tone, but don’t be afraid to let your personality shine through. We want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at DHNEW - Food & Beverage
✨Know the Brand
Before your interview, take some time to research the hotel brand. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an F&B Associate, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint. This will demonstrate your ability to create memorable experiences, which is at the heart of the role.
✨Dress the Part
Even if the interview is casual, dress professionally to reflect the standards of the hospitality industry. A neat appearance shows that you respect the opportunity and understand the importance of presentation in this line of work.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
