At a Glance
- Tasks: Lead the night team, ensuring exceptional guest experiences and a safe environment.
- Company: Join Delta Hotels by Marriott, a top hotel and leisure resort in beautiful Maidstone.
- Benefits: Enjoy global hotel discounts, complimentary leisure club membership, and career progression opportunities.
- Other info: Work 40 hours per week with a rotating schedule, perfect for balancing studies.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in a similar role or as a Front Desk Supervisor; strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Night Manager to lead the team at the Delta Hotels by Marriott Tudor Park Country Club. Tudor Park Country Club, part of Delta Hotels by Marriott, is a leading hotel, leisure, and golf resort set within 200 acres of beautiful parkland in Maidstone. With an 18‑hole championship golf course, modern leisure facilities, stylish dining spaces, and 120 contemporary bedrooms, we deliver exceptional guest experiences day and night.
As Night Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team on nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door and ensure a safe and secure environment overnight for both guests and associates.
Responsibilities
- Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed.
- Ensure that night audit procedures are completed and any discrepancies rectified.
- Process any check‑in and check‑outs, arrange alternative accommodation for guests should an overbooking situation arise.
- Ensure the security of the hotel and guests through regular documented patrols throughout the night.
- Deliver memorable guest experiences which support in driving Intent to recommend scores.
- Monitor and analyse guest satisfaction survey results to ensure these continually improve.
- Report any maintenance issues or safety concerns.
- Ensure all guest complaints are resolved in a timely manner and logged correctly.
- Anticipate guest needs to deliver an above and beyond experience.
- Support with departmental rota’s, ordering and payroll as and when required.
- Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency.
- Assist other departments, wherever necessary and maintain good working relationships within the whole hotel.
- Recruit, train and develop night team members and support in developing our next night manager.
- Comply with hotel security, fire regulations and all health and safety legislation.
Our Ideal Candidate
You will have experience in a similar role or be a successful Front Desk Supervisor or Night Supervisor looking for your next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people oriented demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.
What You'll Enjoy
In addition to a competitive salary, you’ll enjoy a range of perks including:
- Global hotel discounts for you, friends and family.
- Complimentary Leisure Club membership.
- Access to Benefit Hub for unlimited deals from retailers to restaurants and more.
- Training, development and endless career progression.
In this role you’ll work 40 hours per week across five night shifts, with a rotating schedule that includes both weekdays and weekends.
Night Manager in Maidstone employer: DHMTPCC - Front Desk
Delta Hotels by Marriott Tudor Park Country Club is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With access to global hotel discounts, complimentary leisure club membership, and extensive training opportunities, employees can thrive in their careers while enjoying the beautiful surroundings of Maidstone. Join us to be part of a dedicated team that prioritises guest satisfaction and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Delta Hotels or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management. Think about scenarios where you’ve handled guest complaints or ensured safety during your shifts. We want you to shine!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your warm, people-oriented demeanour. We love candidates who can bring a positive vibe to our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the Night Manager role. It keeps you on their radar and shows you’re genuinely interested.
We think you need these skills to ace Night Manager in Maidstone
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management or customer service. We’re looking for someone who can lead our night team, so showcase any leadership roles you've had and how you’ve made a difference.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us you care about the little things, just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Manager position at Delta Hotels by Marriott Tudor Park Country Club.
How to prepare for a job interview at DHMTPCC - Front Desk
✨Know the Hotel Inside Out
Before your interview, make sure you research Delta Hotels by Marriott Tudor Park Country Club thoroughly. Familiarise yourself with their services, facilities, and guest experiences. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, particularly in a hotel or customer service environment. Use specific examples to demonstrate how you've successfully managed teams and resolved conflicts.
✨Emphasise Guest Experience
Highlight your commitment to delivering exceptional guest experiences. Think of instances where you've gone above and beyond for guests, and be ready to share these stories. This will align perfectly with the hotel's focus on memorable guest experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For example, how would you handle an overbooking situation? Practising your responses to these types of questions will help you feel more confident during the interview.
