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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join a leading hotel brand known for its hospitality and teamwork.
- Benefits: Enjoy free meals, uniform provided, and exclusive discounts on stays.
- Other info: Embrace a culture of respect, kindness, and professional development.
- Why this job: Be part of a dynamic team that values excellence and career growth.
- Qualifications: Previous experience in guest services or front desk roles preferred.
The predicted salary is between 25000 - 32000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F GSS and Review Pro.
Acts as the property’s Bonvoy Connector. Manages hotel inventory. Effectively manages upsell programs. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Responds to and handles guest problems and complaints. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
Related Work Experience: Previous experience in the guest services, front desk or related professional area.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Compensation: Competitive salary
MGR-FRONT DESK employer: DHMSPCC -Front Desk
Contact Detail:
DHMSPCC -Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MGR-FRONT DESK
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that front desk manager role.
✨Tip Number 2
Prepare for those interviews! Research the hotel brand and its values, especially around guest hospitality and team culture. Show them you’re not just another candidate but someone who truly aligns with their mission.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face at the front desk and how you’d handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team!
We think you need these skills to ace MGR-FRONT DESK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the MGR-FRONT DESK role. Highlight your previous experience in guest services and any leadership roles you've had. We love seeing how your skills align with our values and the job requirements!
Be Professional Yet Friendly: Use clear and professional language in your application, but don’t be afraid to let your personality shine through! We’re looking for someone who can create a positive atmosphere for guest relations, so show us your friendly side.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at DHMSPCC -Front Desk
✨Know Your Hospitality Basics
Brush up on your knowledge of hospitality principles and customer service excellence. Be ready to share examples of how you've handled guest complaints or created memorable experiences in previous roles.
✨Showcase Your Leadership Skills
As a Front Desk Manager, you'll need to demonstrate leadership. Prepare to discuss how you've motivated a team or resolved conflicts in the past. Highlight any experience you have with upselling or managing inventory.
✨Understand the Company Culture
Familiarise yourself with the hotel's values and mission. During the interview, express how your personal values align with theirs, especially regarding respect, kindness, and teamwork. This shows you're a good fit for their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company is the right fit for you. Think about asking about their approach to guest relations or team support.