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- Tasks: Lead a dynamic front desk team to deliver exceptional guest experiences.
- Company: Join one of the world's leading hotel brands, Marriott.
- Benefits: Enjoy free meals, uniform, discounts, and career development opportunities.
- Other info: Dynamic environment with excellent career growth within Marriott's global network.
- Why this job: Be part of a culture that values respect, kindness, and personal growth.
- Qualifications: Previous experience in guest services or front desk roles preferred.
The predicted salary is between 25000 - 32000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures all guest feedback is responded to within 48-hour period; GSS and Review Pro.
- Acts as the property’s Bonvoy Connector.
- Manages hotel inventory.
- Effectively manages upsell programs.
- Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Responds to and handles guest problems and complaints.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Related Work Experience: Previous experience in the guest services, front desk or related professional area.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
MGR-FRONT DESK in Chepstow employer: DHMSPCC -Front Desk
Contact Detail:
DHMSPCC -Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MGR-FRONT DESK in Chepstow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that front desk manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face. Think about how you would handle guest complaints or improve guest satisfaction – show them you’re ready to lead!
✨Tip Number 3
Don’t forget to showcase your passion for hospitality! During interviews, share stories that highlight your commitment to exceptional service and how you’ve gone above and beyond for guests in the past.
✨Tip Number 4
Apply through our website for the best chance at getting noticed. We love seeing candidates who are genuinely interested in joining our team, so make sure to highlight your enthusiasm for working with Marriott!
We think you need these skills to ace MGR-FRONT DESK in Chepstow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the MGR-FRONT DESK role. Highlight your previous experience in guest services and any leadership roles you've had. We love seeing how your skills align with our values and the responsibilities of the position!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can create a positive atmosphere for guest relations, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our amazing company culture!
How to prepare for a job interview at DHMSPCC -Front Desk
✨Know the Brand
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Show them that you’re not just interested in any job, but specifically in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous experience in guest services or front desk roles. Prepare specific examples of how you've handled guest complaints or improved service quality. This will demonstrate your ability to manage challenges and contribute positively to their team.
✨Emphasise Teamwork
Since this role involves working closely with others, highlight your teamwork skills. Share stories that illustrate how you’ve collaborated with colleagues to achieve common goals. This will show that you value a positive work environment and can contribute to their culture of respect and kindness.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about career development opportunities or training programs. This shows you’re serious about your future with them.