At a Glance
- Tasks: Welcome guests, manage bookings, and maintain high standards of cleanliness in our leisure club.
- Company: Join the Delta Hotels by Marriott team and be part of a vibrant hospitality environment.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth in a fun atmosphere.
- Other info: Dynamic role with opportunities to learn and grow within the hospitality industry.
- Why this job: Be the face of our leisure club and create memorable experiences for guests every day.
- Qualifications: Friendly attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Leisure Club Attendant at Delta Hotels by Marriott Preston
Reporting into: Leisure Club Team Leader, Senior Leisure Club Operations Supervisor, Leisure Club Manager
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.
Job Purpose
As a Leisure Attendant, you will be the face of our leisure club—meeting and greeting guests, supporting daily operations, and ensuring our facilities are maintained to the highest standards.
Key Responsibilities
- Welcoming members, guests, and prospective members in a professional and friendly manner
- Managing bookings for classes and leisure facilities
- Handling enquiries and responding to customer requests efficiently
- Processing payments and supporting membership sign-ups
- Maintaining retail stock levels and presentation
- Completing daily cleaning tasks to ensure all areas meet hygiene and presentation standards
- Ensuring cleanliness across all areas, including:
- Gym and studio
- Changing rooms and restrooms
- Poolside, sauna, and steam room
- Supporting pool operations, including testing, backwashing, and safe chemical handling
- Carrying out opening and closing procedures
- Following all health & safety, COSHH, and manual handling guidelines
- Supporting the wider team with any additional duties as required
- Carrying out pool testing during your shift and handing over clearly to the next team member
- Helping with general plant room duties to keep everything operating safely
- Keeping store rooms and plant rooms tidy, following all Health & Safety and COSHH guidelines
- Completing daily and weekly maintenance checks, reporting any issues to the Maintenance team
- Maintaining high standards of cleanliness throughout the club—including hourly checks
- Monitoring stock levels and reporting when items are running low
- Suggesting improvements and more efficient ways of working
- Providing friendly, attentive customer service at all times
Health, Safety & Compliance
- Ensuring full compliance with health and safety legislation, company policies, and pool safety protocols
- Taking responsibility for completing required risk assessments and checklists, ensuring standards are upheld in your absence
- Responding swiftly and professionally to incidents, member concerns, or guest complaints, reporting any issues to your team leaders
- Maintaining clear and effective communication with team members, management, and other hotel departments to ensure smooth coordination
- Contributing positively to team meetings and staff development sessions, offering input and suggestions for improvement
Handling & Admin
- Counting and balancing floats at the beginning and end of shifts
- Following all cash-handling and banking procedures (including blind banking)
- Processing payments correctly following accounting policies
- Transporting and securing your bank according to safety procedures
Working Pattern
- Working flexibly on a scheduled shift rota across Monday – Sunday, including public holidays
- Being adaptable to cover staffing shortfalls and business priorities to ensure operational continuity
- Performing other tasks as assigned by management
ATTENDANT-RECREATION in Broughton employer: DHMPRE -Leisure
Delta Hotels by Marriott Preston is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. As a Leisure Club Attendant, you will enjoy a supportive environment with opportunities for professional development, all while working in a state-of-the-art facility that prioritises guest satisfaction and safety. With flexible working hours and a commitment to employee well-being, this role provides a rewarding experience in the heart of Preston.
StudySmarter Expert Advice🤫
We think this is how you could land ATTENDANT-RECREATION in Broughton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Delta Hotels by Marriott's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Leisure Attendant, you'll be the face of the club. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and providing top-notch customer service.
✨Tip Number 3
Be ready to showcase your adaptability! During the interview, share examples of how you've handled unexpected situations or changes in your previous roles. This will highlight your ability to keep things running smoothly, just like they need at the leisure club.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team directly. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace ATTENDANT-RECREATION in Broughton
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our leisure club.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific responsibilities from the job description that you’ve tackled before, like customer service or maintaining cleanliness.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DHMPRE -Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Club Attendant. Familiarise yourself with the key tasks like managing bookings, maintaining cleanliness, and ensuring health and safety compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As the face of the leisure club, excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your friendly and professional manner during the interview, as this will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle various situations, such as dealing with guest complaints or managing busy periods. Practise responses to scenarios that might arise in the role, so you can showcase your quick thinking and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
