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- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Delta Hotels by Marriott Preston, a stunning Victorian manor house.
- Benefits: Competitive salary, ongoing training, free leisure access, and global hotel discounts.
- Other info: Join a supportive team with excellent career development opportunities.
- Why this job: Be the face of hospitality and make guests feel at home.
- Qualifications: Natural leader with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Delta Hotels by Marriott Preston offers a welcoming retreat just off the M6. With stylish bedrooms, a vibrant Brew Bar, Cast Iron Grill, and excellent leisure facilities, we pride ourselves on delivering memorable stays for both business and leisure guests.
This is a full-time role, working 40 hours over 5 days, including evenings, weekends, and bank holidays.
The impact you’ll make: You’ll be the face of the hotel – the first hello and the final goodbye. From seamless check‑ins to personalised guest interactions, you’ll create standout experiences that keep guests coming back. Leading a dynamic Front Office team, you’ll set the tone for exceptional hospitality, ensuring every guest feels valued, recognised, and at home from the moment they arrive.
What you’ll do:
- Lead and inspire the Front Office team across Reception & Nights
- Deliver exceptional guest experiences and handle any issues with confidence and care
- Drive operational excellence, ensuring smooth day-to-day running of the department
- Manage budgets, payroll, and financial performance to meet targets
- Collaborate with other departments to ensure a seamless guest journey
- Recruit, train, and develop your team to achieve their full potential
- Ensure full compliance with Marriott brand standards, safety, and procedures
What we’re looking for:
- A natural leader with a passion for hospitality
- A people-focused approach with strong communication skills
- A hands‑on, proactive mindset
- Strong organisational and problem‑solving abilities
- Experience in Front Office or hotel operations (supervisory/management level preferred)
Perks you deserve:
- Team‑spirited co‑workers and supportive leadership
- Ongoing training and career development opportunities
- Competitive salary and benefits package
- Meals on duty
- Free Leisure Club access on site
- Global hotel discounts for you, your friends, and family
- Employee Assistance Programme
- Access to Benefits platform
Compensation: Competitive salary
Front Office Manager employer: DHMPRE -Front Desk
Contact Detail:
DHMPRE -Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Delta Hotels or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait around. Apply directly through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and keep operations running smoothly. This will show you're the hands-on leader they need!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Manager role at Delta Hotels by Marriott Preston. Highlight your relevant experience in hotel operations and leadership, and connect your skills to the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and keep it professional yet approachable.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about our company culture and values while you’re at it.
How to prepare for a job interview at DHMPRE -Front Desk
✨Know the Hotel Inside Out
Before your interview, make sure you research Delta Hotels by Marriott Preston thoroughly. Familiarise yourself with their services, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to inspire and motivate others. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or operational challenges. Think of specific instances where you've resolved issues effectively. This will showcase your proactive mindset and strong organisational skills, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the hotel’s culture.