At a Glance
- Tasks: Create memorable guest experiences and manage front desk operations.
- Company: Join the vibrant team at Delta Hotels by Marriott Peterborough.
- Benefits: Enjoy tips, meals on duty, gym membership, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of hospitality and make a real impact on guests' stays.
- Qualifications: Excellent communication skills and a positive, proactive attitude.
The predicted salary is between 25000 - 30000 £ per year.
£26,436.80 per annum – 40 hours per week, working 5/7 shifts per week. Unleash your charm and hospitality superpowers! Join our fantastic front office team as a Hotel Receptionist and create memorable guest experiences. Receptionists at Delta Hotels by Marriott Peterborough provide a vital role in being the first and last point of contact. The ideal candidate should be confident in giving a great first and last impression of the hotel.
We are looking for:
- A team-player with excellent communication skills
- A professional appearance with a warm and welcoming demeanour
- A positive attitude with the desire to learn
- A proactive, problem-solving approach to working in a fast‑paced environment
Your day to day duties include:
- Checking guests in and out of the hotel and managing guest accounts, ensuring all necessary paperwork and payment details are properly handled.
- Assisting guests with inquiries, requests, and providing information about the hotel facilities, services, and local attractions.
- Addressing and resolving guest complaints or issues promptly and effectively, ensuring guest satisfaction.
- Handling phone calls, taking messages, and transferring calls to the appropriate departments or guests.
- Managing the hotel's front desk area, ensuring it is clean, organised and well maintained.
- Maintaining a high level of professionalism and customer service, adhering to hotel policies and procedures.
- Preparing reports and updating occupancy statistics.
Benefits include:
- Tips and gratuities
- Meals on duty
- Uniform
- Free parking
- Gym membership
- Life Assurance
- Referral scheme
- Employee discount program
- Wellness programme
Hotel Receptionist in Peterborough employer: DHMP - Front Desk
At Delta Hotels by Marriott Peterborough, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Hotel Receptionist, you'll enjoy competitive benefits including tips, meals on duty, and a wellness programme, all while working in a dynamic environment that encourages personal and professional growth. Join us to be part of a team that not only creates memorable guest experiences but also invests in your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Peterborough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DHMP - Front Desk. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DHMP - Front Desk
Don't be shy about reaching out to DHMP - Front Desk directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Peterborough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DHMP - Front Desk and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DHMP - Front Desk
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
