At a Glance
- Tasks: Lead Front Office operations and ensure exceptional guest experiences.
- Company: Join the Delta by Marriott Worsley Park Country Club team.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic hospitality setting.
- Why this job: Make a real impact on guest satisfaction and hotel success.
- Qualifications: Previous hotel front office experience and flexible working availability.
The predicted salary is between 30000 - 40000 € per year.
Delta by Marriott Worsley Park Country Club is seeking a talented Assistant Front Office Manager. As a department leader, the successful candidate will work with managers and associates to successfully execute all Front Office operations including guest arrival and departure procedures.
Main Areas of Focus
- Operations: Works with Front Office Supervisors and Associates to complement the overall room operations strategy. Maintain focus on meeting or exceeding departmental and hotel goals whilst ensuring compliance with Marriott Operating Standards to maintain brand integrity.
- Guest Satisfaction: Ensures services provided by the Front Office staff meet or exceed guest expectations and builds customer loyalty through product and or service excellence.
- Human Resources: Hire, develop and retain a diverse workforce to deliver excellent products and services. Create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
- Sales and Revenue Management: Manages the selling strategy to maximize revenue and support the efforts of the Sales team to achieve hotel revenue and market share goals.
- Financial Management: Manages the daily operation of the Front Office to achieve or exceed budget expectations. Monitors wages and expenses and makes ongoing adjustments as needed to achieve goals.
This position requires previous Hotel Front Office experience and the ability to adopt flexible working patterns. This includes working evenings, weekends and public holidays.
Compensation: To be discussed.
Assistant Front Office Manager in Walkden employer: DHM Worsley - Front Desk
Delta by Marriott Worsley Park Country Club is an exceptional employer that prioritises employee development and satisfaction, offering a dynamic work environment where team members can thrive. With a strong focus on guest satisfaction and operational excellence, employees are encouraged to grow their skills while contributing to a culture of fairness and equity. Located in a picturesque setting, the hotel provides unique opportunities for career advancement within the renowned Marriott brand, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in Walkden
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Delta by Marriott. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Marriott Operating Standards. Show us that you understand what it takes to maintain brand integrity and exceed guest expectations.
✨Tip Number 3
Demonstrate your leadership skills during the interview. Share examples of how you've successfully managed teams and improved guest satisfaction in previous roles. We want to see your passion for creating a positive work environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Front Office Manager in Walkden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in front office operations. We want to see how you've successfully managed guest arrivals and departures, so don’t hold back on those details!
Showcase Your Customer Service Skills:In your cover letter, emphasise your commitment to guest satisfaction. Share examples of how you've gone above and beyond to meet or exceed guest expectations – we love hearing about that!
Highlight Team Leadership Experience:As an Assistant Front Office Manager, you'll be leading a team. Make sure to mention any previous experience you have in hiring, developing, or retaining staff. We’re all about creating a positive work environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Delta by Marriott Worsley Park Country Club!
How to prepare for a job interview at DHM Worsley - Front Desk
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations. Understand the guest arrival and departure procedures, and be ready to discuss how you would ensure compliance with Marriott Operating Standards. This shows that you’re not just familiar with the role but also committed to maintaining brand integrity.
✨Showcase Your Guest Satisfaction Skills
Prepare examples of how you've previously exceeded guest expectations. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to build customer loyalty and your commitment to service excellence.
✨Highlight Your Team Leadership Experience
As an Assistant Front Office Manager, you'll need to lead a diverse team. Be ready to discuss your experience in hiring, developing, and retaining staff. Share how you’ve created a positive work environment that promotes fair treatment and associate satisfaction.
✨Understand Financial Management Basics
Familiarise yourself with financial management principles relevant to hotel operations. Be prepared to talk about how you’ve managed budgets, monitored expenses, and made adjustments to meet financial goals in previous roles. This will show that you can contribute to the hotel's revenue and market share objectives.
