At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a vibrant hospitality team dedicated to exceptional guest service.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The role of the Front office associate is to provide the highest possible standard of check in and out experience to our guests and to serve as an efficient point of contact during their stay. This involves welcoming and acknowledging all guests according to company standards. To answer inquiries from guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Key Responsibilities Include:
- Deliver a warm, friendly and professional welcome to all guests, ensuring an exceptional check-in and check-out experience.
- Act as the first point of contact for guests throughout their stay, responding promptly to enquiries and requests.
- Anticipate guest needs and provide outstanding customer service at all times.
- Manage reservations and update guest information accurately using hotel systems.
- Handle incoming and outgoing mail, distributing correspondence as required.
- Prepare and maintain documents, reports and records.
- Maintain organised filing systems, both electronic and paper-based.
- Answer telephone calls professionally and direct enquiries appropriately.
- Process and maintain accurate guest, reservation and payment records.
- Work collaboratively with colleagues across departments to ensure a seamless guest experience.
- Support guests with accessibility requirements and provide assistance where needed.
- Follow company policies and procedures, maintaining confidentiality and professionalism at all times.
- Ensure personal presentation and uniform standards are maintained.
- Assist with general administrative duties and other reasonable tasks as required by management.
- Contribute to a positive team environment and support the achievement of departmental goals.
FRONT OFFICE ASSOCIATE employer: DHM Worsley - Front Desk
As a Front Office Associate, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest experiences. Our company fosters a culture of teamwork and professional growth, offering comprehensive training and development opportunities to help you excel in your role. Located in a vibrant area, we provide competitive benefits and a welcoming atmosphere that values every team member's contribution, making it an ideal place for those seeking meaningful and rewarding employment.
