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- Tasks: Lead the front office team during night shifts, ensuring exceptional guest experiences.
- Company: Delta Hotels by Marriott, a vibrant and inclusive hospitality brand.
- Benefits: Career growth opportunities, global discounts, gym membership, and more.
- Other info: Dynamic work environment with a focus on excellence and sustainability.
- Why this job: Join a supportive team and make a real impact in hospitality.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity. Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.
But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.
We have an exciting opportunity in our Front Office team as a Front Office Night Supervisor where you will be responsible for ensuring the smooth and efficient operation of the front office during night hours, delivering exceptional guest experiences.
The Role- Overseeing daily operations of guest services, ensuring a seamless and efficient service at all times.
- Co-ordinating guest check-ins and check-outs with accuracy and professionalism.
- Handling guest inquiries and complaints professionally and resolving issues promptly.
- Monitoring and maintaining cleanliness and organisation in all guest service areas.
- Maintaining accurate records of guest interactions, transactions and staff performance.
- Implementing improvements based on guest feedback to enhance their experience.
- Collaborating closely with other departments to fulfil guest requests and ensure smooth operations.
We are looking for a dedicated and professional Front Office Night Supervisor with previous experience in a front office supervisory role within hospitality. You will have excellent communication and problem-solving abilities, along with a customer-focused approach and a commitment to delivering high standards. You will need to be comfortable with working night shifts.
Benefits Include:- Training programs and opportunities for career growth within an international brand.
- Global Hotel discount scheme across all Marriott brands.
- Complimentary Hotel gym membership.
- Staff recognition programme.
- Life assurance.
- Meal on Duty.
- Free Parking.
- Discounts and much more.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Delta Hotels by Marriott, Bristol City Centre!
Delta Hotels by Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Supervisor in Bristol employer: DHM BCC - Front Desk
Contact Detail:
DHM BCC - Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor role.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Introduce yourself to the team and express your interest in the position. It’s a great way to make a memorable first impression.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of Delta Hotels and their values. Be ready to discuss how your experience aligns with their commitment to exceptional guest service and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Delta Hotels family.
We think you need these skills to ace Night Supervisor in Bristol
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! We want to see how much you care about providing exceptional guest experiences. Share any relevant stories or experiences that highlight your commitment to this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Supervisor role. Highlight your previous supervisory experience in hospitality and any specific skills that match the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid slang. We’re looking for someone who can communicate effectively with guests and staff alike, so let your written communication reflect that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at DHM BCC - Front Desk
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of Delta Hotels by Marriott. Familiarise yourself with their values, especially their commitment to genuine hospitality and inclusivity. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Experience
As a Night Supervisor, you'll need to demonstrate your previous experience in a front office supervisory role. Prepare specific examples of how you've handled guest inquiries, resolved complaints, and improved service based on feedback. This will highlight your problem-solving skills and customer-focused approach.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or coordinating with other departments. Practise your responses to these scenarios so you can showcase your ability to think on your feet and maintain professionalism under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they implement guest feedback. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.