Front Office Supervisor in Liverpool

Front Office Supervisor in Liverpool

Liverpool Full-Time 30000 - 42000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Supervise guest services, ensuring exceptional hospitality and smooth operations.
  • Company: Join Marriott, a leading hotel brand known for its dynamic team culture.
  • Benefits: Enjoy free meals, uniform, discounts, pension scheme, and career development opportunities.
  • Why this job: Make memorable experiences for guests while growing your career in hospitality.
  • Qualifications: 1 year of customer service experience and a passion for hospitality.
  • Other info: Be part of a supportive team that values excellence and sustainability.

The predicted salary is between 30000 - 42000 Β£ per year.

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

Benefits

  • Free Meals on Duty: Enjoy complimentary meals while at work.
  • Uniform Provided: A professional uniform is supplied for all employees.
  • Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
  • Pension Scheme: Participation in The People’s Pension.
  • Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
  • Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
  • Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities

  • Oversee daily operations of guest services, ensuring smooth and efficient service.
  • Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
  • Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Handle guest inquiries and complaints professionally, resolving issues promptly.
  • Monitor and maintain cleanliness and organization in all guest service areas.
  • Ensure compliance with safety and hygiene protocols to maintain a safe environment.
  • Maintain accurate records of guest interactions, transactions, and staff performance.
  • Assist with inventory management and ordering supplies as needed.
  • Implement improvements based on guest feedback to enhance their experience.
  • Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety and Company Policies

  • Follow all company and safety and security policies and procedures.
  • Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Communicate with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

  • Related Work Experience: At least 1 year of related work experience in a customer service role.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Front Office Supervisor in Liverpool employer: DHLC -Front Desk

Marriott is an exceptional employer that prioritises the wellbeing and growth of its associates, offering a supportive work culture rooted in respect and kindness. With benefits such as free meals on duty, a comprehensive pension scheme, and extensive career development opportunities, employees are empowered to thrive in their roles while enjoying unique perks like discounts across 140 countries. Join our dynamic team and experience a fulfilling career in hospitality where your contributions truly matter.
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Contact Detail:

DHLC -Front Desk Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Front Office Supervisor in Liverpool

✨Tip Number 1

Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.

✨Tip Number 2

Prepare for the interview by researching the company culture and values. Since Marriott emphasises respect and kindness, think of examples from your past experiences that showcase these qualities. We want to see how you fit into our team!

✨Tip Number 3

Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on how you can enhance guest experiences and manage staff effectively, as these are key aspects of the role.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our dynamic team at Marriott. Let’s get you started on this exciting journey!

We think you need these skills to ace Front Office Supervisor in Liverpool

Customer Service Skills
Team Management
Training and Development
Problem-Solving Skills
Communication Skills
Attention to Detail
Operational Oversight
Conflict Resolution
Inventory Management
Safety and Hygiene Compliance
Record Keeping
Collaboration
Adaptability
Professional Appearance

Some tips for your application 🫑

Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Supervisor role. Highlight your relevant experience in customer service and any leadership roles you've had. We want to see how you can bring your unique skills to our team!

Show Your Passion: In your application, let your enthusiasm for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in the past. We love candidates who are genuinely excited about creating memorable experiences.

Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. First impressions matter, and we want to see your attention to detail!

Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Join us and start your journey with Marriott today!

How to prepare for a job interview at DHLC -Front Desk

✨Know the Brand

Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality and how they create memorable experiences for guests will help you align your answers with their mission.

✨Showcase Your Customer Service Skills

As a Front Office Supervisor, you'll need to demonstrate your ability to manage guest services effectively. Prepare specific examples from your past experience where you resolved guest complaints or improved service quality, highlighting your problem-solving skills.

✨Dress the Part

First impressions matter! Make sure to dress professionally and in line with the hospitality industry standards. A polished appearance shows that you respect the company’s culture and are serious about the role.

✨Ask Insightful Questions

At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they implement guest feedback to enhance experiences. This demonstrates your eagerness to contribute positively.

Front Office Supervisor in Liverpool
DHLC -Front Desk
Location: Liverpool

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