At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and ensure a memorable experience.
- Company: Join one of the world's leading hotel brands with a focus on hospitality.
- Benefits: Enjoy free meals, discounts, pension scheme, and career development opportunities.
- Other info: Flexible 32-hour work week over 4 days with excellent career growth potential.
- Why this job: Be part of a dynamic team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience preferred, but not required.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
32 hours over 4 days per week.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with check‑in/check‑out procedures, ensuring a smooth and pleasant experience.
- Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
- Coordinate with other departments to ensure guest requests are fulfilled efficiently.
- Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
- Handle guest complaints with empathy and resolve issues to their satisfaction.
- Promote hotel services and amenities to enhance guest experience and drive revenue.
- Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
- Monitor guest feedback and implement improvements based on their suggestions.
- Assist in training new staff on guest service standards and procedures.
- Maintain accurate records of guest interactions and transactions.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
FRONT OFFICE ASSOCIATE in Liverpool employer: DHLC -Front Desk
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With competitive salaries, comprehensive benefits including free meals on duty, a robust pension scheme, and extensive career development opportunities, employees are empowered to thrive in a supportive environment. Join our dynamic team and enjoy unique perks such as a Marriott Discount Card for hotel stays across 140 countries, making your work experience both rewarding and enriching.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT OFFICE ASSOCIATE in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Associate role.
✨Tip Number 2
Prepare for those interviews! Research the hotel brand and understand their values and culture. Be ready to showcase how your passion for exceptional hospitality aligns with their mission to create memorable experiences for guests.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on demonstrating your customer service skills and how you handle guest inquiries and complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities to join our dynamic team at Marriott!
We think you need these skills to ace FRONT OFFICE ASSOCIATE in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for delivering exceptional hospitality shine through. We want to see how much you care about creating memorable experiences for guests, so share any relevant experiences that highlight this passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service experience and any specific skills that align with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear and concise language, and make sure your application is free from typos or errors. This reflects your attention to detail, which is super important in our industry.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there!
How to prepare for a job interview at DHLC -Front Desk
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Customer Service Skills
As a Front Office Associate, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle similar situations in the role.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview, reflecting the hotel's standards. A neat appearance not only shows respect but also gives you confidence as you walk into the room.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
