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For Companies At a Glance
- Tasks: Welcome guests and ensure a smooth, memorable experience at the front desk.
- Company: Join one of the world’s leading hotel brands with a supportive team culture.
- Benefits: Free meals, uniform provided, discounts on stays, and career development opportunities.
- Why this job: Kickstart your hospitality career in a dynamic environment with real impact.
- Qualifications: Customer service experience preferred but not required; enthusiasm is key!
- Other info: Be part of a team that values kindness and belonging.
The predicted salary is between 18000 - 30000 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands? We are currently recruiting a dedicated individual to join our Front Office team. We believe in creating memorable experiences for our guests, and we want our associates to feel at their best, supported, respected, and part of a team built on belonging and kindness.
What Is in It for You
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities – Here’s What Your Journey With Us Entails
As a Casual Front Office Associate, you will be one of the first points of contact for our guests, ensuring that their experience is smooth, welcoming, and memorable from the moment they arrive.
Guest Service & Front Desk Duties
- Welcome guests warmly, ensuring a friendly and professional check-in and check-out experience.
- Assist guests with enquiries, directions, local knowledge, and hotel information.
- Handle guest issues professionally, resolving problems promptly and efficiently.
- Maintain accurate records of guest interactions and transactions.
- Communicate efficiently with other departments to fulfil guest requests.
Operational Excellence
- Operate front office systems, including PMS and switchboard, as required.
- Uphold cleanliness and organisation at the front desk, lobby, and guest-facing areas.
- Follow cash handling procedures where applicable.
- Maintain compliance with safety, hygiene, and hotel standards.
- Support colleagues and ensure adequate coverage during busy periods.
Teamwork & Communication
- Communicate using clear and professional language.
- Build positive working relationships with team members and other departments.
- Support the team to reach operational goals and maintain service excellence.
- Attend briefings and follow instructions from supervisors and managers.
Safety & Company Policies
You will be expected to:
- Follow all company, safety, and security policies and procedures.
- Report any maintenance issues, accidents, injuries, or unsafe conditions.
- Complete all required safety training.
- Maintain a clean, tidy, and professional appearance.
- Protect guest and company confidentiality.
- Uphold quality standards and Marriott brand values.
This description provides an outline of the main duties and is not an exhaustive list.
Preferred Qualifications
- Related Work Experience: At least 1 year in a customer service or hospitality role.
- Supervisory Experience: Not required.
- License/Certification: None required.
Join Us
If you’re enthusiastic, guest-focused, and eager to build your hospitality career, we’d love to welcome you to our team. Apply today and start your journey with Marriott!
FRONT OFFICE ASSOCIATE in Liverpool employer: DHLC -Front Desk
Contact Detail:
DHLC -Front Desk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FRONT OFFICE ASSOCIATE in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Associate role.
✨Tip Number 2
Show up in style! When you get an interview, dress the part and bring your best self. First impressions matter, especially in hospitality, so make sure you look polished and professional.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest service and problem-solving. We suggest doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Marriott!
We think you need these skills to ace FRONT OFFICE ASSOCIATE in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. We want to see that you genuinely care about hospitality and making guests feel welcome.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service or hospitality. We love seeing how your skills align with the Front Office Associate role, so don’t hold back!
Be Professional Yet Friendly: Use clear and professional language in your application, but don’t forget to inject a bit of your personality! We’re looking for team players who can communicate effectively while maintaining a warm and welcoming tone.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you started on your journey with Marriott!
How to prepare for a job interview at DHLC -Front Desk
✨Know the Company
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Practice Your Guest Interaction Skills
Since you'll be one of the first points of contact for guests, practice how you would handle common guest scenarios. Think about how to warmly welcome someone or resolve a complaint. Role-playing with a friend can really help you feel more confident.
✨Dress the Part
Even though uniforms are provided, make sure you arrive in professional attire that reflects the hotel's standards. This shows that you understand the importance of presentation in the hospitality industry and are ready to represent the brand.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics or training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the company culture is the right fit for you.
