At a Glance
- Tasks: Deliver exceptional hospitality and create memorable dining experiences for guests.
- Company: Join a leading hotel brand that values respect and kindness.
- Benefits: Free meals, uniform provided, discounts on stays, and career development opportunities.
- Other info: Flexible part-time hours with a supportive work environment.
- Why this job: Be part of a dynamic team and grow your career in the hospitality industry.
- Qualifications: Customer service experience preferred, but passion for hospitality is key.
The predicted salary is between 12 - 15 £ per hour.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
24 hours per week, worked over 4 days.
What is in it for you:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities:
- Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
- Take and serve orders accurately, adhering to quality and presentation standards.
- Provide detailed information about menu items, including ingredients and preparation methods.
- Maintain cleanliness and organisation in the dining area and service stations.
- Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Promote restaurant services and specials to enhance guest experience and drive sales.
- Follow safety and hygiene protocols to ensure a safe working environment.
- Assist with inventory management and restocking supplies as needed.
- Support team members and collaborate to achieve common goals.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Guest-Experience F&B Associate (Part-Time) in Liverpool employer: DHLC -Food & Beverage
Marriott is an exceptional employer that prioritises the holistic wellbeing of its associates while fostering a culture of respect and kindness. With benefits such as free meals on duty, a comprehensive pension scheme, and extensive career development opportunities, employees are encouraged to grow within a globally recognised brand. Join our dynamic team in delivering memorable guest experiences and enjoy the unique advantages of working in one of the world's leading hotel brands.
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Experience F&B Associate (Part-Time) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that guest-experience role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Research the company culture! Familiarise yourself with Marriott’s values and mission. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities right at your fingertips.
We think you need these skills to ace Guest-Experience F&B Associate (Part-Time) in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Guest-Experience F&B Associate role. Highlight any customer service experience and skills that align with the responsibilities mentioned in the job description. We love seeing how your background fits with our team!
Be Professional Yet Friendly:Your written application should reflect the warm and friendly demeanour we value at StudySmarter. Use clear and professional language, but don’t be afraid to let your personality shine through. We’re looking for someone who can connect with guests effortlessly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team!
How to prepare for a job interview at DHLC -Food & Beverage
✨Know the Brand
Before your interview, take some time to research the hotel brand and its values. Understanding their commitment to exceptional hospitality will help you align your answers with what they’re looking for. Show them that you’re not just interested in any job, but specifically in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest-Experience F&B Associate, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your capability to handle similar situations in their establishment.
✨Practice Your Communication
Clear and professional communication is crucial in this role. During the interview, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you can express yourself well under pressure.
✨Emphasise Teamwork
This position requires collaboration with kitchen staff and other team members. Be ready to discuss how you’ve worked successfully in teams before. Highlighting your ability to support colleagues and work towards common goals will show that you’re a great fit for their culture of respect and kindness.
