At a Glance
- Tasks: Build strong customer relationships and drive operational excellence in a dynamic environment.
- Company: Join DHL, a global leader in supply chain management with a focus on innovation.
- Benefits: Enjoy a company car scheme, generous pension contributions, and 24/7 GP consultations.
- Other info: Be part of an inclusive workplace where your skills and experiences truly matter.
- Why this job: Shape strategy and create long-term value while making a real impact on customer partnerships.
- Qualifications: Experience in senior-level customer management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 65000 £ per year.
Customer Partnership Director
As a Customer Partnership Director, you'll be at the centre of some of DHL's most important customer relationships, shaping strategy, influencing operational performance, and creating long-term value across both warehousing and transport operations.
Acting as a trusted partner to senior customer stakeholders and an influential leader across DHL, you'll drive service excellence, champion innovation, and turn supply chain challenges into opportunities for growth and continuous improvement.
This highly visible role offers a blend of customer relationship management, operational leadership, commercial accountability, and stakeholder engagement.
Based predominantly onsite at Manton Wood, Worksop, with hybrid flexibility, you'll spend significant time within the operation, partnering with leadership teams across both warehouse and transport functions to drive performance, strengthen customer partnerships, and deliver a seamless end-to-end supply chain experience across the site and wider customer network.
- A TYPICAL DAY MAY INVOLVE
- Building strong relationships with senior customer stakeholders, acting as their trusted advisor and primary point of contact within DHL.
- Working alongside operational leaders to resolve escalations, remove barriers, and drive rapid issue resolution through to completion.
- Spending time across both warehouse and transport operations to understand service performance, identify risks, and support operational excellence.
- Reviewing operational KPIs, service levels, customer metrics, and performance trends to ensure contractual commitments are consistently achieved.
- Leading customer governance activities, including Monthly and Quarterly Business Reviews, presenting performance results and future improvement plans.
- Identifying and leading continuous improvement initiatives that enhance customer service, efficiency, productivity, and supply chain performance.
- Managing commercial performance across the account, reviewing costs, profitability, growth opportunities, and contract compliance.
- Collaborating with a range of stakeholders across operations, commercial, finance, customer experience, and project teams to deliver a consistent "One DHL" customer experience.
Have senior-level customer or account management experience and can confidently engage and influence executive stakeholders.
- Are equally comfortable discussing warehouse operations, transport performance, financials, and strategic business plans.
- Thrive in fast-paced environments where no two days are the same and priorities can change quickly.
- Have strong stakeholder management skills and can bring multiple teams together to achieve common objectives.
- Are commercially minded and understand how to balance exceptional customer service with revenue, cost, and profitability targets.
- Can tell a compelling story using operational and commercial data, helping customers and internal stakeholders make informed decisions.
- Are proactive problem solvers who identify risks and opportunities before they become major issues.
- Are natural coaches and leaders who can develop people, influence culture, and create high-performing teams.
We're the global leaders in supply chain management with 188,000 people in over 50 countries.
Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
BENEFITS
- Access to the Company Car or Car Allowance Scheme
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit
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Customer Partnership Director in Worksop employer: DHL
DHL is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in Welham Green. With benefits such as free parking, an on-site canteen, and access to GP consultations and retail discounts, employees enjoy a balanced work-life experience while being part of a dynamic team dedicated to operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Partnership Director in Worksop
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DHL and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DHL!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DHL keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Partnership Director in Worksop
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DHL:This is your chance to really connect with the team at DHL. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DHL
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DHL.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DHL that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DHL. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
