Technical Design & Development Specialist

We have an exciting opportunity for an experienced Senior Technical Design & Development Specialist to join our team.

In this role, you will support the HR Development and Operations (HRDO) team in managing the increased operational workload resulting from the migration of the NORAM countries to my HR.

With an increase in integrations requiring ongoing support and maintenance, as well as the introduction of Oracle Recruiting Cloud (ORC), you will play a key role in maintaining service stability, provide specialist technical expertise and support the successful transition of the NORAM countries into business-as-usual operations following go-live.

This role supports the Technical Support & Technical Development Leads with team management, the operation and maintenance of our Oracle HCM Saa S platforms and Oracle Integration Cloud (OIC).

You will be involved in incident, request, change, and problem management, while supporting the delivery of technical projects and programmes in line with business objectives, Group guidelines, and policies.

If this sounds like a team, you'd like to join … keep reading., Oracle HCM Cloud (Inc Oracle Recruitment) / OIC Technical

Support

Key Responsibilities

• Analyse business partner requirements and define solutions.
• Gather requirements, run workshops, design, development build and support testing activities, identify workarounds and solutions for business challenges.
• Review technical specifications and vendor proposals to support solution delivery.
• Knowledge of HR Systems strategic direction and ensure team solution to support this direction.
• Create and maintain knowledge base documentation.
• Support and promote DHL's & HR IT COE project lifecycle, concepts, principals, and business processes.
• Applies IT and team methodologies to deliver consistent and repeatable solutions.
• Incident Management
• Provide technical incident management support.
• Incident investigation, root cause analysis and problem resolution.
• Liaise with third‑party support teams and monitor issues requiring escalation.
• Vendor Coordination

Develop and coordinate solution and customisation delivery through external resources in line with design, development, documentation and quality assurance (QA) standards.

• Project Working Included
• Support technical project planning, including cost estimates.
• Lead internal team initiatives, track key milestones, prepare project reports and identify potential project risks.
• Manage solution and customisation delivery through internal and external resources against agreed milestones and plans.
• Implement technical project and programme management plans and processes within agreed timelines, quality standards and budgets.
• Provide status reporting and track progress against project plans.
• Lead internal initiatives and small projects where required.
• Engagement
• Ability to effectively work with team and stakeholders remotely.
• Collaborate with business partners to deliver projects and ongoing support for Oracle HCM Cloud, Oracle Integration Cloud and related applications.
• Communicates/coordinates with internal/external IT partners to facilitate delivery of work / projects.

Qualifications

• Bachelor's degree or equivalent qualification, with 5+ years of experience in Oracle HCM Cloud, Oracle Integration Cloud (OIC), technical support, systems integration, and project delivery.
• Proven experience with Oracle HCM Cloud (including Oracle Recruiting Cloud) and Oracle Integration Cloud (OIC).
• Strong experience analysing business requirements and delivering technical solutions across requirements gathering, design, development, testing, integrations, and ongoing support.
• Strong knowledge of HR systems, system integrations, systems analysis, data flows, and technologies including Java, PL/SQL, JSON, XSLT, and XML.
• Experience with incident, request, change, and problem management.
• Experience supporting technical projects and programmes, including planning, reporting, risk management, and delivery against agreed objectives.
• Strong stakeholder management, influencing, and relationship-building skills, with the ability to collaborate effectively with business partners, vendors, third‑party providers, and cross‑functional teams.
• Knowledge of business processes, business strategy, change management, vendor management, and project lifecycle methodologies.
• Excellent communication, influencing, facilitation, and interpersonal skills.
• Ability to work in a continuous improvement environment, challenge ideas, investigate complex issues, and find effective solutions.
• Proactive, self‑motivated, and solution‑focused approach.

At DHL our business is logistics, but people are our passion.

With over 500,000 team members in 220 countries, we attract and retain great talent.

We are one of the most innovative, most culturally diverse companies on the planet.

We provide unmatched opportunities for personal and professional development.

We really are a "Best Place to Work".

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe.

We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees.

Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect.

We will ensure that equality of opportunity maintains a high profile in our organisation.

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