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- Tasks: Assist with driver documentation and manage company assets while communicating with drivers and customers.
- Company: Join DHL eCommerce UK, a Top Employer and one of the UK's best workplaces.
- Benefits: Enjoy competitive pay, discounts, healthcare, pension, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in a supportive environment.
- Qualifications: Administration skills and a flexible, team-oriented approach are essential.
- Other info: Diversity and inclusion are at our core; bring your true self to work!
The predicted salary is between 25000 - 30000 £ per year.
Contract Type: Permanent, 40 hours per week
Location: Swansea
Shift: Nights / Tues - Sat
Salary: £12.21 + night shift allowance
Why choose DHL eCommerce UK?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.
Key Responsibilities:
- Driver pre-brief or evening de-brief as required
- Control company asset management, notably container portal updates, daily container counts, key and scanner controls
- Check SP payments and issue associated daily/monthly reporting
- Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
- Deal with customer queries via Company IT systems
- Any reasonable request from a Manager/Supervisor
- All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
- Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.
The ideal candidate will have:
- A flexible approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
- Administration experience / skills
- Industry knowledge
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV.
Our approach to Diversity and Inclusion:
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
Operations Clerk in Swansea employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Clerk in Swansea
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at DHL eCommerce UK. A personal recommendation can really give you the edge over other candidates.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes DHL eCommerce UK a great place to work and how you can contribute to that environment.
✨Tip Number 3
Practice common interview questions and tailor your answers to highlight your admin skills and teamwork experience. We want to see how you can bring your 'can do' attitude to the Operations Clerk role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the position.
We think you need these skills to ace Operations Clerk in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Clerk role. Highlight relevant admin experience and any industry knowledge you have. We want to see how your skills match what we're looking for!
Show Your Team Spirit: In your application, emphasise your ability to work as part of a team. We love candidates who can support their colleagues and tackle problems together. Let us know about times you've done this!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DHL
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Clerk. Familiarise yourself with tasks like driver pre-briefing and managing company documentation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Admin Skills
Since administration experience is crucial for this position, prepare examples from your past work where you've successfully handled admin tasks. Highlight your ability to maintain filing systems and manage documentation efficiently, as this will demonstrate your suitability for the job.
✨Demonstrate Team Spirit
DHL values teamwork, so be ready to discuss how you've worked effectively in a team before. Share specific instances where you’ve supported colleagues or resolved problems collaboratively. This will show that you can fit into their culture and contribute positively.
✨Prepare for Customer Queries
As part of the role, you'll deal with customer queries via IT systems. Think of examples where you've successfully handled customer issues in the past. This will illustrate your problem-solving skills and your ability to communicate effectively, which are essential for this position.
