At a Glance
- Tasks: Be the strategic link between customers and operations, driving service excellence and growth.
- Company: Join DHL Supply Chain, a global logistics leader with a people-powered culture.
- Benefits: Enjoy 33 days annual leave, generous pension, and 24/7 GP consultations.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Make a visible impact while building strong relationships and tackling complex challenges.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Contract Type: Permanent (Full-Time)
Location: Derby (DE74 2BB)
Step into a role where your influence truly matters! As a Customer Relationship Manager at DHL Supply Chain, you'll become the strategic link between one of our key customers and our high‑performing operational teams—shaping service excellence, driving continuous improvement, and unlocking new opportunities for growth. This is a fast‑paced, people‑powered environment where you'll collaborate with senior leaders, solve complex challenges, and help steer the direction of a major customer account. If you thrive on building relationships, elevating performance, and making a visible impact, this is your chance to join a global logistics leader that's constantly moving forward.
A Typical Day May Involve...
- Work closely with the customer (up to UK Logistics Director level) and our DHL operations teams to tackle ongoing service challenges and keep performance on track.
- Maintain accurate, reliable processes to monitor operational service across the entire customer account.
- Bring consistency to reporting, performance reviews, and management information across all customer operations.
- Hold structured monthly sessions with both the customer and internal stakeholders to drive alignment and continuous improvement.
- Spot opportunities for account development and build a strong pipeline for future growth.
This Role Would Suit People Who Have...
- Previous experience in a customer‑facing or account management role is essential.
- Experience in operations is a real advantage and will help you influence effectively.
- A proven ability to build strong, trusted relationships at all levels.
- Confident, clear communication skills that inspire confidence.
- The ability to present to senior stakeholders and lead discussions with credibility.
Why Join Us?
- 33 days annual leave.
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
- Free confidential 24/7 GP consultations.
- Hundreds of retail and lifestyle discounts.
- Affordable loans, savings schemes and free mortgage advice.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more.
Strategic Customer Relationship Manager (Growth & Service) employer: DHL
DHL Supply Chain is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture in Derby where your contributions directly impact service excellence and customer satisfaction. With generous benefits such as 33 days of annual leave, a robust pension scheme, and access to free GP consultations, we foster a supportive environment that encourages collaboration and continuous improvement. Join us to be part of a global logistics leader that values your influence and provides ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Relationship Manager (Growth & Service)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DHL Supply Chain on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you fit into our fast-paced, people-powered environment, so think about examples that showcase your relationship-building skills and operational insights.
✨Tip Number 3
Practice your pitch! You’ll need to communicate clearly and confidently with senior stakeholders. Role-play common interview questions with a friend to refine your answers and ensure you come across as credible and engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive—just what we love to see!
We think you need these skills to ace Strategic Customer Relationship Manager (Growth & Service)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Strategic Customer Relationship Manager role. Highlight your customer-facing experience and any operational insights you've gained—this will show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about building relationships and driving performance. Be specific about how your past experiences can help us tackle service challenges and unlock growth opportunities.
Showcase Your Communication Skills:Since this role involves presenting to senior stakeholders, make sure your written application demonstrates clear and confident communication. Use concise language and structure your thoughts logically to inspire confidence in your abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at DHL
✨Know Your Customer
Before the interview, research DHL Supply Chain and their key customers. Understand their business model, challenges, and recent developments. This will help you demonstrate your knowledge and show how you can add value as a Strategic Customer Relationship Manager.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Be ready to discuss specific strategies you used to engage with stakeholders and how those relationships led to improved performance or growth.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since you'll be presenting to senior stakeholders, consider doing mock interviews with friends or colleagues to refine your communication style and ensure you convey your ideas effectively.
✨Highlight Your Problem-Solving Abilities
Think of instances where you've tackled complex challenges in customer-facing roles. Be prepared to discuss your approach to problem-solving and how you can apply those skills to drive continuous improvement at DHL Supply Chain.
