DTM Administrator in Southampton

DHL Global Forwarding (DGF) is part of Deutsche Post DHL Group (DPDHL). DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,200 of us based in the UK. DHL Global Forwarding is a recognised Global Top Employer within 6 regions and 35 countries and as the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

At DHL Global Forwarding UK, we’re not simply about Freight Forwarding, we’re about finding ways to connect people - and improve lives. Our people are at the heart of what we do and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF). Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

Our values and culture at DHL Global Forwarding UK are an extremely important aspect of our business. We embody our culture in three core attributes:

• Head: Being Results Orientated & Leveraging Strengths
• Heart: Providing Purpose & Having and Creating Trust
• Guts: Being Positive about Challenge, Uncertainty and Change & Focusing on Clear Priorities

In addition to our values, we promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity & inclusion and drive employee engagement, while ensuring that we never compromise our integrity and compliance.

The DTM X3 Administrator plays a key role within the DTM Supply Chain function, supporting X3 sales invoice processing, inventory updates and direct sales activity. The role works closely with Global Operations teams, GSC and Finance to ensure accuracy, timeliness and strong data integrity across systems.

Key Responsibilities of the Role Includes:

• Monitoring Global Service Centre (GSC) performance to ensure X3 is updated accurately and on time
• Acting as the central point of contact for X3 processing issues and troubleshooting
• Running daily invoicing reports, processing equipment data from Flow and CW1 systems and generating IEX sales invoices
• Resolving data integrity issues with internal offices, including serial numbers and kit allocations
• Supporting increased automation of orders interfacing into X3 to reduce manual input
• Raising manual sales invoices for miscellaneous equipment and ancillary items
• Managing invoice and pricing queries and supporting X3 system queries as required
• Reviewing orders in transit, updating ETAs and ensuring accurate receipt into depots
• Managing internal and external IEX Direct Sales orders from receipt through to billing and delivery tracking
• Managing and collating equipment positioning costs for biannual price updates
• Monitoring actual versus accrued positioning costs and supporting cost variance resolution
• Calculating and invoicing pro-rata shipping costs where applicable
• Supporting the annual stock check process for allocated countries, including reconciliation of discrepancies
• Providing administrative and project support to the Global Inventory Manager on supply chain initiatives

Your Profile - Skillsets and Attributes:

• Technical & Professional Skills: Strong numeracy skills with high attention to detail, experience working within an office administration or finance environment, sound knowledge of Microsoft Office applications, particularly Excel, Word, Outlook and Teams, comfortable working with systems and data-driven processes.
• Personal Skills: Highly organised with the ability to manage multiple tasks and priorities, strong written and verbal communication skills, logical thinker with a proactive approach to problem solving, ability to work effectively with global stakeholders.

Qualifications: A Level or equivalent qualification. Additional language skills are beneficial but not essential.

Our Promise to You – Benefits:

• A competitive salary
• Generous Holiday Entitlement
• Eligibility to participate in the Employee Incentive Bonus Scheme
• Pension scheme which includes life assurance
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
• Enhanced Maternity, Paternity and Adoption pay
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: 37.5 Hours Mon-Fri

REPORTS TO: Global Inventory Manager

CLOSING DATE: 17th February 2026

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.